Protocol connection failed.

[shur]

Have SC installed - with 5 support options - when originally installed all 5 worked. Running vncviewer -listen 5501 . Network change - 3 internal ip addresses changed .. bang 3 out of 5 now report the following error. The remaining two support options work fine.
have read forum looking for ideas but most involve dsm plugin. running no encryption at this time. full install of Ultravnc on support pc's should not affect sc connectivity. working pc's only run vncviewer , other pc's have full ultravnc install?

Connection Failed - Invalid protocol!
Possible Causes:

-You've forgotten to select a DSMPlugin and the Server uses a DMSPlugin
-Viewer and Server are not compatible.
Bad connection.


have checked port forwarding on router. all changes have been updated on the three changed ip addresses. all ports match new internal ips and ports. Anything else. ports are open.

ideas?

thanks for your time .. Shur

[kvarnon]

I have the same problem; usually on the second time they try to connect. I haven't found an answer, you?

[sure]

I have the same issue.
Try adding [DEBUG] in the helpdesk.txt
and suddenly it will work OK


Or try using the 1.0.1 vncviewer, I noticed the new one is not compatible with SC RL100.

[shur]

Hello all, thanks for your time.
Yes have resolved the issue.
have 2 gateways on site , ip was correct internally but default gateway had been changed, changed over to the other gateway and presto. port forwarding was in effect and all is well.

Thansk again for your time.