Install as service directly?

[yettyn]

Hi,

unfortunately it's not possible to make a search on "install as service" (silly) so don't know if this one has been up before, but I would like to install as a service at once to reduce one step and simplify further for the users, how can this be done? My experience is that more often than not a reboot is needed and well to give some meaningful support you need to be able to do stuff on the remote computer... an option at compile would be nice but now, but how can it be done now?

/Y

[supercoe]

Why not just tell the person that ran InstantSupport to use the tray icon?
You'd have to have the local user control UAC prompts anyways.

I'll consider the option but if you want this feature now you'll have to modify the script.

[yettyn]

Why not just tell the person that ran InstantSupport to use the tray icon?
You'd have to have the local user control UAC prompts anyways.

Why should I have to? I sign the InstantSupport.exe with my digital certificate and my customers trust me, but they are often not very computer literate and may have problems to grasp such instructions as "go to the tray icons and...". I can of course do it when I connect to their computer first time but it demands them to be at place to confirm the installation once. They sort of expect me to do the hard stuff

I want them to install InstantSupport.exe as a service, it will give them the "do you trust..." dialogue that shows my name as publisher so they won't have any problem with that. They can then leave the computer on, go to work and find it fixed as them come home in the evening In fact I have such a case now, I gave her instructions by email to install and then click the tray icon... well she didn't and although I can connect to her computer, I cannot reboot it, which I need, and she's not around...

I'll consider the option but if you want this feature now you'll have to modify the script.

Yes please do, a simple option dialogue "Do you want to install as a service?" would probably do although you may come up with something more elegant. And yes, I am happy to modify the script, just not sure exactly what and where to change as I have never done any coding in AutoIt, so some hints would be appreciated, you like Czech beer?

As for releases, it could even do with the code needed to change commented out in the script, maybe with some simple instructions, so anyone comfortable with simply could uncomment and compile a service version instead, or if it can be handled with an .ini setting?

And thanks for picking up my call btw, it's nice to see that CHunkVNC has taken a few steps forward

/Y

[supercoe]

Compelling argument, I've put it in my notes to add this as a compiler option "Force InstantSupport to install as a service immediately."

I've never had Czech beer but it sounds amazing.

Could you explain more about how you sign InstantSupport? I've never done this myself.

[yettyn]

Compelling argument, I've put it in my notes to add this as a compiler option "Force InstantSupport to install as a service immediately."

I've never had Czech beer but it sounds amazing.

Could you explain more about how you sign InstantSupport? I've never done this myself.

It's quite easy to sign it, but you got to have a code sign certificate of course. I have one from comodo and just have this oneliner

Code: Select all

signtool.exe sign /p changeme_passwdhere /f "changeme_C:\Path\to\codesigncert.pfx" /d "changeme_Title e.g. Instant Support" /du "changeme_http://www.yourdomain.com/" /t http://timestamp.comodoca.com/authenticode /v changeme_exe_name_to_sign_InstantSupport.exe

in a bat file e.g. signexe.bat and put it in the same folder as the exe, then just right click and select "Run as Administer" in W7/Vista, unless in XP just run it. I have have marked the places to change with changeme_and_a_comment_, should be quite strait forward to use, signtool.exe needs to be in your path of course.

If you make it so it can be installed as service directly, and PM me your adress I will send you a collection of "real" Czech beer.

[supercoe]

Thanks for the info and I'll take you up on that offer. Give me a couple days to get to this.