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Help

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argothian
8
8
Posts: 19
Joined: 2009-01-09 01:14

Help

Post by argothian »

Hi i'm trying to figure out how to use PCHELPWARE, i having problem when connecting to a server that uses a proxy to surf the web. can anyone help me? i got no problem when i'm not using the proxy...
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argothian
8
8
Posts: 19
Joined: 2009-01-09 01:14

Re: Help

Post by argothian »

any also do i have to set the SSL port 443 mention in the step by step manual? cause i can connect to the PC when it is connected to the internet directly but when i change the vlan of the same computer to using a proxy to connect to the internet, the pchelpware dont seem to work.

Please advice...
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argothian
8
8
Posts: 19
Joined: 2009-01-09 01:14

Re: Help

Post by argothian »

Also i'm a little confused by how the pehelpware actually works. whats the different between it and VNC? And also what part does the repeater plays in the program and why is it set to uvnc.com? can i change the address of the repeater?

Please advice.....

I'm try to set up a helpdesk system that will allow me to remote into another computer and try to help them. But the catch is some of the people i need to support are connected to the internet via proxy and not directly to the internet. I can get the pchelpware to work when both computer are connected directly to the internet but i really need advice with the proxy part. Can feel free to email me at luachinhong@gmail.com also... your help will be deeply appreciated...
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argothian
8
8
Posts: 19
Joined: 2009-01-09 01:14

Re: Help

Post by argothian »

Hi i tried according but i'm not getting good results. Can anyone please tell me why am i getting a error message everytime after about 1 minute of connect.

The error reads PcHelpWare_Viewer.exe has encounter a problem and needs to close. We are sorry for the inconvenience.

After i click close the viewer just closes. Can anyone tell me the solution to this problem?

I'm also only able to get sucess when all my computer are directly connect to the internet. No success when i am behind my compony's proxy.

Thanks in Advance first....
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YY
200
200
Posts: 996
Joined: 2006-11-13 15:11

Re: Help

Post by YY »

argothian wrote:Hi i tried according but i'm not getting good results. Can anyone please tell me why am i getting a error message everytime after about 1 minute of connect.

The error reads PcHelpWare_Viewer.exe has encounter a problem and needs to close. We are sorry for the inconvenience.

After i click close the viewer just closes. Can anyone tell me the solution to this problem?
At the Viewer GUI, check the "Disable Directx" option. See if this can fix the problem.
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