PcHelpWare & repeater not work localhos : init network fail

[andreagx]

Hello all!
I'm testing PcHelpWare Rel 1.0 (repeater mode II) on my machine.
If I try to connet to 127.0.0.1 repeater return error:
connect success to repeater but :
init network failed

Image on this link:
http://cid-e118106b6bac53b4.skydrive.li ... MG/vnc.JPG

tnx
Andrea

[YY]

According to the captured screen, only the viewer registered to the repeater successfully.

Not possible to give any advise with just the provided infomation. Can you provide more details of:
- Helpdek.txt content
- The setting of the viewer & repeater.
- Did the all the three parts (viewer, server, repeater) are running on the same pc?

[andreagx]

Helpdek.txt content

[TITLE]
Remote connect

[HOST]
Internet support (Direct Connection)
-connect repeater 127.0.0.1:5901 -id 3333


[TEXTCONNECTBUTTON]
Connect

[TEXTCLOSEBUTTON]
Close

[TEXTERROR]
error

- The setting of the viewer & repeater.

Settings of viewer:
http://cid-e118106b6bac53b4.skydrive.li ... G/phw1.JPG
Settings of repeater
http://cid-e118106b6bac53b4.skydrive.li ... MG/rpt.JPG

I tried to use 1.0 version and 1.2.2.2 with Dll patch and none.


- Did the all the three parts (viewer, server, repeater) are running on the same pc?

yes, all parts are on the same machine
I have try also separated pc and networks and with repeater on DMZ but the result is the same.

thanks

[YY]

About the Server (helpdesk.txt):
- The default communication port for pchelpware_server & repeater is 5500, NOT 5901
- the word "repeater" is not required in the -connect ... statement

Also, for testing, I suggest to creat the server with password input prompt. So change the statement as below:
-connect 127.0.0.1:5500 -id 3333 -passwd ask


About the Viewer:
Mistakes in the ports of viewer & server. It should be:
Listen Port Viewer = 5901
Listen Port Server = 5500


About the Repeater:
The piucture shown is the GUI of a UVNC repeater! However, the picture of your first post is a PcHelpWare repeater log !!!!????

Anyway I will suggest you using the PcHelpWare repeater (i.e. the one bundled with the download package) to run the test.

If you really want to use a UVNC repeater (may be the you need a repeater to support all UVNC/SC/PcHelpWare), then you must use the latest release, which Redge had tested to be compatible with all three products. See
[topic=12021]Compatibility of PcHelpWare Repeater with UltraVNC/SC[/topic]

[andreagx]

Ok
now work!!
But i have another problem

I can view remote pc on my desktop but i can't admin.
Arrow on remote machine is blocked, any move is not accepted.
how to can control remote machine now?

thanks

[YY]

This may be not a problem of PcHelpWare itself.

"Arrow on remote machine is blocked"
I suppose you mean unable to use both mouse & keyboard to control the remote pc.

How did you conduct the test? If you used Windows' Remote Desktop to connect the remote host, and then started the PcHelpWare-server to connect back your viewer, you may fall into this problem.
See [topic=11726]No Keyboard or Mouse[/topic]

Also check the antivirus/antispy/firewall of the server pc, some products may block the remote control by default or unless having proper configuration. You may try to stop these program when testing.
Note: You better reboot the computer to assure the antivirus/antispy/firewall is stopped. Some program may still running on background when you stop it w/o restart the computer.