SC and Competitors...

TKD · Post by **TKD** » 2005-04-13 07:52

Has anyone found any other products similar to the functionality SC provides? There was one product I came across recently called networkstreaming... their product is based on VNC code base. they have three versions of remote control that they guarantee can get you through ANY firewall:

1. is point to point (like SC);
2. another is using a "gateway"... basically, the tech guy (controller) runs his app which logs him into some host gateway computer... THEN the tech guy would generate a key that would be given (emailed) to the recipient (customer/remote) to log them into the gateway host computer. once this is done, the customer is prompted asking if it's ok to grant the tech to control the customer's pc.
3. hosted... i can't get to the site now to see what exactly this does...but i think this is for enterprise wide remoting where the server hosts a list of computers to remote control?

anyway... I'm going the direction of providing remote tech support, and i was looking around to see what options are available for providing this service. networkstreaming seems to have done a perty decent job of putting together a stable, robust system.

Has anyone else found any other similar products like SC?

SC is GREAT... is there also a way to setup a gateway where both the tech (controller) and the customer (client) can sign in to a third party server to help facilitate the remote control through any firewall? i don't know if my question made much sense. basically, i was wondering if there is a plan or way for sc or ultravnc to work in the same way of how it connects to a gateway computer to grant remote control access.

boy... that was a lot of rambling. anyway, hope what i wrote made some sense!

Post by **UltraSam** » 2005-04-13 12:16

FYI, NetworkStreaming is based on UltraVNC.

ipsec · Post by **ipsec** » 2005-04-13 15:56

well.

Depending on how many clients you have and support techs that you have.. SC will technically work ... but... Ill be dammed to pay 700 bucks for something I can create, secure, and administer myself from my website?

http://www.networkstreaming.com/product ... upportDesk

Either rate... IF your a big company and you dont want things to break.. maybe you dont want to use something free.. if your a side job type guy like me that has time and people that I work for are mainly small businesses and exstatic that I dont have to charge them to come on site to help.. They are a bit more patient..

What UVNC Devs are looking into is something called - Nat2Nat... Both the viewer and server authenticate to a 3rd party "Gateway" then a connection is established. Maybe even allow someone to run their own "Gateway" via some pearl or cgi script from say a technicians website... A)Opening up the port out to the website then B)Redirecting them to connect to the support tech. I also think this is something that may take some time and debugging.. who knows..

Post by **Rudi De Vos** » 2005-04-14 13:49

SC II

SC server-->SSL -->proxy server (https/proxy)-->SC viewer

+Viewer need port 443 to listen
+pem key only on viewer site (server via handshaking)

The SSL proxy tunneling was finished yesterday, only 25k extra
on server and viewer site

Possible we also need a new repeater, the repeater handle the SSL (port 443) and forward (non encrypted) to internal viewers.

To get some good feedback, new SC will only be available for
a few test users. ( they need to know how they can compose a sfx 7zip, and have access to some proxy https/socks, internal and external test PC)
Feedback is to slow and inaccurate when making a public beta.

Possible we can start running test next weekend.
pm if interested to pretest SC II (please include proxy type)

redge · Post by **redge** » 2005-04-14 19:12

beautiful... wait and see,
I'm already happy to see it.

how much estimated slowly 5% 10% 20% or same speed would be promised by SSL ?

Post by **Rudi De Vos** » 2005-04-14 19:34

Running tests
(3mb down 192k up)
Home -->adsl->isp proxy-->adsl->home

It is slower then local, but the internet impact is bigger
then the SSL en/decryption.

I think it will work for most proxy's, when it does it job with the
isp https proxy

cheaha · Post by **cheaha** » 2005-04-18 03:23

The most significant development for SC would by far be the implementation of Nat2Nat into the SC package. By running our own Nat2Nat server we could provide services on the level of GoToAssit.

I VOTE FOR NAT2NAT INTEGRATION.

Cheaha,

Post by **Rudi De Vos** » 2005-04-18 08:42

For Nat2Nat you better use your own server.
We can NOT garantie that our server has a 24hours uptime.

I will prepare the NSC NVC who takes the NH as command line
and make the NH available for download.

The current NH has a 35 day uptime, have to run stable.

Ares · Post by **Ares** » 2005-04-18 11:59

Rudi De Vos wrote:For Nat2Nat you better use your own server.
We can NOT garantie that our server has a 24hours uptime.

I will prepare the NSC NVC who takes the NH as command line
and make the NH available for download.

The current NH has a 35 day uptime, have to run stable.

Hmm, a little off-topic, but I'm just wondering - is there a "public repeater" anywhere?

Thanks,
-Ares

cheaha · Post by **cheaha** » 2005-04-20 01:58

VERY excited...started a whole new thread to talk about Nat2Nat server....can't wait.

RemoteSupportGuy · Post by **RemoteSupportGuy** » 2005-04-25 15:46

About the Nat2Nat. Any chance it can be made to run on a webserver?

IT Admin · Post by **IT Admin** » 2005-04-27 03:01

You may want to check out http://www.teamviewer.com for a free remote admin app (based on ultravnc) that apparently has overcome the P2P issue with ondemand remote support.

axslinger · Post by **axslinger** » 2005-07-06 05:35

Here's our scenario:

We are a franchise computer service company with 60 stores open to date. About 6 months ago we got setup to use NetworkStreaming. At the time there were only about 25 stores open. Including the initial setup fee, it cost each store $500.00 for the first 6-months. And that was only for 2 concurrent licenses! In other words, no more than two remote sessions at a time. For as little as we use it, I will not be participating in the group subscription when it comes time to renew.

Since we only offer remote support for existing customers, as part of service we will put the SC executable on their machine, then it will be there when we need it. The only real advantage I see in using NetworkStreaming is that we are using the gateway appliance that generates the session key and takes care of IP address issues. When I launch the client on my machine, I have to log into the gateway machine which is on the internet. I then give the customer a session key generated by my client. Once they input the session key on our dedicated web server they download and install the equivalent of the SC server and connect to me.

The bottom line is NetworkStreaming is making big bucks off open source software with very little code of their own.

cheaha · Post by **cheaha** » 2005-07-06 13:51

I too was frustrated with how everyone was licensing their software. The version I have come up with adds many NEW features, and has a one time cost per company NO PER SEAT LICENSE, NO IP LIMITATIONS.

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TKD · Post by **TKD** » 2005-09-18 18:23

available these days?

Anything new other than what's listed on this post?

jftuga · Post by **jftuga** » 2005-09-20 18:32

I didn't see anyone mentioning www.webex.com. Whenever we call support from large companies, like Dell, they always seem to use this service.

-John

TKD · Post by **TKD** » 2005-09-21 12:16

i've never experienced this... they've always troubleshoot over phone or sent in a tech for the most part that i've seen.

jftuga · Post by **jftuga** » 2005-09-21 16:21

TKD wrote:i've never experienced this... they've always troubleshoot over phone or sent in a tech for the most part that i've seen.

Maybe you have to have Gold support or something like this. We have a Dell based EMC SAN in which they will logon to your system and help you.

I doubt they do this for non server type products.

-John

UltraVNC

SC and Competitors...

SC and Competitors...

IPSEC...Nat2Nat

Public repeater?

teamviewer.com

Network Streaming vs UltraVNC

What are the popular remote utils

dell uses this??

Re: dell uses this??