Norton issues - no opportunity to say "allow"

[JonD]

This is really an old topic (based upon my search of the news group)

An end user has (probably) a recent version of Norton installed. ChunkVNC gets blocked with (apparently) no option to allow. Asking this end user to change settings is not practical so I'm looking for something I can do to stop the problem.

I'm using a Linux based repeater... if the client & repeater are configured to use 443 will that help? Currently I have the port somewhere in the 5000's
What about the port for the Viewer...I'm assuming that stays unchanged?

JonD

[supercoe]

What version of Norton was it?
Changing the port most likely won't help but is worth a try.
It's not surprising that Norton blocks things without giving the user a chance to allow it, the program sucks.

[JonD]

As to the Norton version... I can't say but the user just purchased a new net book so it would be a recent version.
I'll be talking to him again next week so I'll pursue this further.

Most of the folk I support are using AVG Internet Security so I found all (if not most) of the ways to handle their issues.
Every time I run into a user with Norton it's a challenge.

JonD

[supercoe]

Every time I run into a user with Norton it's a challenge.

Roger that, keep track of the Norton version so we can do some further testing.