I want to be able to have my customer's fill out a form on my website where they request support, then click submit, then behind the scenes the ultravnc sc is generated in real time.
Say I have 5 support technicians, one at his house in california, 2 in my office on separate machines on my network, and myself, trying to run two support sessions at once on the same machine. I know that I can configure my listening viewer to listen on port 5500 by default or some other port
Say that the tech in california is a crm specialist, the 2 in my office are general tech support specialists, etc. I want the user to pick the type of support they need, or the specific technician they want to talk to, and then have the sc generated on demand from my site with the correct host to connect to and on the correct port (not ultravnc site) (I think there were other posts on here about this, about scripts to do this, but I didn't understand them)
Is there an easy way to do this?
Thanks
Update: UltraVNC 1.4.3.6 and UltraVNC SC 1.4.3.6: https://forum.uvnc.com/viewtopic.php?t=37885
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How can I generate sc exe through my own web interface
-
davidschlesinger
- Posts: 6
- Joined: 2005-03-20 00:19
if you have techs that are specialists and you want those customers to go to them directly if you want to do this dynamically you would have to have either a mysql database or some sort of "Real Time" technician support on your back end for availability.
From that back end (dont ask me im a network guy not a db guy) depending on each technicians availability and or the specialty type the customer wishes to have, just create 5 static SC clients. You then based upon the form or db saying Tech A is available or B is the specialist in this area have the client then download the SC for the tech. Have all your techs run a noip.com address or dyndns.org address keeping their address mapped to a hostname so if they are DHCP'd you dont have to re-code the ip each time.
FYI With the new version being based off of RC202 they can decline new invites.. havent checked this as of yet
but either way its in the works.
hope this is helpful...
From that back end (dont ask me im a network guy not a db guy) depending on each technicians availability and or the specialty type the customer wishes to have, just create 5 static SC clients. You then based upon the form or db saying Tech A is available or B is the specialist in this area have the client then download the SC for the tech. Have all your techs run a noip.com address or dyndns.org address keeping their address mapped to a hostname so if they are DHCP'd you dont have to re-code the ip each time.
FYI With the new version being based off of RC202 they can decline new invites.. havent checked this as of yet
but either way its in the works. hope this is helpful...