My company is in need of a program such as RealVNC/UltraVNC.
Currently we are using a program called Netviewer, maybe you have heard of it. This program has a Server and a Client side.
We use it to help our customers solve software problems without having to visit them. The easy thing about netviewer is that the client only has to start an .exe file, enter the session number that our server software generates, and we can gain access.
From my experiences in the past with RealVNC, i learned that to use it, you need to install a piece of software on the client side, which is something we dont want.
The question is clear, i think. We need software that works the same as netviewer, and we are willing to pay for it.
Is this a possibility?
I can be contacted at thalan_dbasics@hotmail.com
Thx!
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Remote on Command without install?
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Doofur
Single Click VNC
Check the SC Forum for a version which may extend your interest into VNC.
'SC' = single click.
A typical helpdesk scenario w/ VNC SC
VNC SC accessed by user via webpage, clicks on it, VNC installs itself on the client and does a reverse connect to a VNC repeater/proxy.
TO connect to your client, your would setup your VNC viewer to connect to the VNC proxy/repeater. (Of course this is assuming the Internet as your primary communication medium.)
Lots of info about the setup @ http://gotovnc.dynalias.com/
'SC' = single click.
A typical helpdesk scenario w/ VNC SC
VNC SC accessed by user via webpage, clicks on it, VNC installs itself on the client and does a reverse connect to a VNC repeater/proxy.
TO connect to your client, your would setup your VNC viewer to connect to the VNC proxy/repeater. (Of course this is assuming the Internet as your primary communication medium.)
Lots of info about the setup @ http://gotovnc.dynalias.com/
That sounds pretty cool.
For my company I found the best way was an “AutoIt” script. This script is added to my company login script. When ran the script will go out and check to see if UltraVNC was installed. If UltraVNC is installed, it just exit without any problems. If UltraVNC is not, it silently installs the program without the user even being aware of it. The script installs everything but UltraVNC video drivers. We don't have to worry about missing any PC's because it installs itself whenever someone logs into a computer. And it only installs if they don't already have it installed. We could even make sure they are running the latest greatest version if we wanted to.
For my company I found the best way was an “AutoIt” script. This script is added to my company login script. When ran the script will go out and check to see if UltraVNC was installed. If UltraVNC is installed, it just exit without any problems. If UltraVNC is not, it silently installs the program without the user even being aware of it. The script installs everything but UltraVNC video drivers. We don't have to worry about missing any PC's because it installs itself whenever someone logs into a computer. And it only installs if they don't already have it installed. We could even make sure they are running the latest greatest version if we wanted to.
Joe,
I think his first problem is - he doesnt want to have to install it if he doesnt need to... and he wants the user to initiate the connection request...
I have the same type of boss here that even though we have them sign something saying we can watch thier computers ect, he doenst want us to be the bad IT guys that jump on their computers without talking to them first.(The user that is.)
But I have found Single click is great for the type of question he is asking about.. you can remove the server and just set up the viewer programs on the Help desk techs desks only.
I think his first problem is - he doesnt want to have to install it if he doesnt need to... and he wants the user to initiate the connection request...
I have the same type of boss here that even though we have them sign something saying we can watch thier computers ect, he doenst want us to be the bad IT guys that jump on their computers without talking to them first.(The user that is.)
But I have found Single click is great for the type of question he is asking about.. you can remove the server and just set up the viewer programs on the Help desk techs desks only.
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Thalan
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fndrbndr
I just started using a variant of UltraVNC called "HelpDeskVNC".
The premise is that it does VNC connections in reverse...the person in need of remote support downloads & opens a small file, and it instantly connects the session back to you so you can provide remote support (assuming your listening daemon is running). When done, one click & the file is uninstalled, and the session closes. It isn't perfect, but it works well and is very affordable.
You can get more info here:
http://www.helpdeskvnc.com
The premise is that it does VNC connections in reverse...the person in need of remote support downloads & opens a small file, and it instantly connects the session back to you so you can provide remote support (assuming your listening daemon is running). When done, one click & the file is uninstalled, and the session closes. It isn't perfect, but it works well and is very affordable.
You can get more info here:
http://www.helpdeskvnc.com
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jschein
Ok, that one along with supportanypc.com are the same. Basically, it is just compiled with an .exe program with your local ip address and port you want to use so it auto-installs and auto-connects to your viewer program.
Nice for 89.00, but this is a free program and I don't think taking 2 minutes to compile an .exe is a suggestable thing to any member of this forum.
To the above, just ask the admins for the line structure or look at the single-click thread and you will understand how to setup the auto-connect. Then go pay 24.99 for an .exe creator to make your own installer.
Nice for 89.00, but this is a free program and I don't think taking 2 minutes to compile an .exe is a suggestable thing to any member of this forum.
To the above, just ask the admins for the line structure or look at the single-click thread and you will understand how to setup the auto-connect. Then go pay 24.99 for an .exe creator to make your own installer.
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jschein