OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[pgmoney]

I've been getting requests to make the OneClick SC style menu available as a stand-alone download. I don't know how useful it will be but the links to the instructions and menu program used as the basis for the OneClick menu system are below.

The Menu executable file size is 16k, the zip with all the files is 180k. The zip also contains the instructions pdf.

View Instructions (PDF)

Download the stand-alone SC style menu program for UltraVNC, TightVNC, RealVNC and other VNC programs



Note: It's also used in OneClick for TightVNC and RealVNC which is still in beta so this version will expire at the end of the year.
I'm almost finished with the encryption plugin for TightVNC and when all the features are fully tested I'll release a non-beta version of the menu

[Advantig]

OneClick v2.0.3 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
---------

Version 2.0.3.0
---------------
- Fixed "About" bug in the timer.

[pgmoney]

OneClick v2.0.4 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

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Changes
---------

Version 2.0.4.0
---------------
- You can now define up to 100 [HOST] entries in one helpdesk.txt configuration file.

[mustardman]

I have some questions. What is the difference between OneClick and RemoteZilla?

Is there any way you can include the videohook driver and/or systemhookdll in the executable like PCHelpware? I love pchelpware for this one reason. No driver to install. I think UVNC SC now includes the driver. I just find that without it the remote response is not very smooth and makes everything take longer. For what I do it's a big deal. Yes I realize I can install the video driver once I connect but just not a practical solution for me.

[Advantig]

I have some questions. What is the difference between OneClick and RemoteZilla?

Is there any way you can include the videohook driver and/or systemhookdll in the executable like PCHelpware? I love pchelpware for this one reason. No driver to install. I think UVNC SC now includes the driver. I just find that without it the remote response is not very smooth and makes everything take longer. For what I do it's a big deal. Yes I realize I can install the video driver once I connect but just not a practical solution for me.

OneClick is an add-on menu system, timer, toolbox and off-line exe creator for the full version of UltraVNC to make it an ad-hoc remote support system like SingleClick that is compatible with SingleClick configuration files but adds some of the features of RemoteZilla and DualDesk. It also adds the option of using web based configuration files, running in service mode, safe mode, built-in system tools and user configurable toolboxes and other features. You can use your own winvnc.exe file with OneClick if you prefer.

You can include the schook.dll or the vnchooks.dll in OneClick but not the mirror driver.

RemoteZilla is stand-alone remote support software that is VNC compatible, not a menu system and not an add-on.

[mustardman]

I have some questions. What is the difference between OneClick and RemoteZilla?

Is there any way you can include the videohook driver and/or systemhookdll in the executable like PCHelpware? I love pchelpware for this one reason. No driver to install. I think UVNC SC now includes the driver. I just find that without it the remote response is not very smooth and makes everything take longer. For what I do it's a big deal. Yes I realize I can install the video driver once I connect but just not a practical solution for me.

OneClick is an add-on menu system, timer, toolbox and off-line exe creator for the full version of UltraVNC to make it an ad-hoc remote support system like SingleClick that is compatible with SingleClick configuration files but adds some of the features of RemoteZilla and DualDesk. It also adds the option of using web based configuration files, running in service mode, safe mode, built-in system tools and user configurable toolboxes and other features. You can use your own winvnc.exe file with OneClick if you prefer.

You can include the schook.dll or the vnchooks.dll in OneClick but not the mirror driver.

RemoteZilla is stand-alone remote support software that is VNC compatible, not a menu system and not an add-on.

Thanks for the info. Call me stupid but I still don't get it. I have read both product websites and still don't see the difference other than GUI and price. Both allow creation and customization even if they may differ a bit in exactly how that is done. Under the hood it appears to me they are the same product.

Let me try ask the question this way. I would like to do remote support without having to pre-install any software on the customer PC. I want it to be as easy as possible for the customer. Just click and connect and I do the rest. I will need to reboot and then auto re-connect which they both appear to do. I will need to be able to have it un-install when I am done which they both appear to do. The closer I can get to the performance of MS remote desktop or PC Helpware the better. That is what I use now. The problem with PC Helpware is that it does not work on Windows Server and does not run as a service (reconnect on reboot).

[Advantig]

Thanks for the info. Call me stupid but I still don't get it. I have read both product websites and still don't see the difference other than GUI and price. Both allow creation and customization even if they may differ a bit in exactly how that is done. Under the hood it appears to me they are the same product.

Let me try ask the question this way. I would like to do remote support without having to pre-install any software on the customer PC. I want it to be as easy as possible for the customer. Just click and connect and I do the rest. I will need to reboot and then auto re-connect which they both appear to do. I will need to be able to have it un-install when I am done which they both appear to do. The closer I can get to the performance of MS remote desktop or PC Helpware the better. That is what I use now. The problem with PC Helpware is that it does not work on Windows Server and does not run as a service (reconnect on reboot).

Under the hood OneClick uses the UltraVNC server and UltraVNC Viewer. It is controlled from the server side. Advantig is only responsible for and provides support for the portion of the system Advantig developed, not the portion UltraVNC developed so it is cheaper as we have less to support and develop.

RemoteZilla uses the RemoteZilla server and RemoteZilla viewer. It is controlled from the viewer side, has more more options, more features, more tools, has built-in remote start, is half-the size and Advantig is responsible for and provides support for the entire product.

Both are free downloads, the best way to see the difference is to try them both.

Yes they work similar, the reason OneClick exists is to let UltraVNC provide similar features. But just as UltraVNC, RealVNC, TightVNC and RemoteAdministrator (Radmin) also all do the same thing does not mean they are the same under the hood.

[pgmoney]

OneClick v2.0.4 build 200909261430 with the added features and changes made to VncViewer.exe by adzm is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.4.0 build 200909261430
---------------
- Updated VncViewer.exe to 1.0.6.6 with changes by adzm
- You can now define up to 100 [HOST] entries in one helpdesk.txt configuration file.

[Advantig]

OneClick v2.0.4 build 200909301700 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.4.0 build 200909301700
-----------------------------------------

- Updated WinVnc.exe to 1.0.6.6 SVN 455 + Advantig mod
to allow inputs to be disabled without blanking screen.
Add BlankInputsOnly=0 to the ultravnc.ini file to blank monitor and
disable inputs or use BlankInputsOnly=1 to only disable inputs when
a blanking request is received from the viewer. To remain RFB
compliant They cannot be separated into different viewer commands.

- Increased hosts list to 100 max.

-- Changes to server by adzm --
-- fallback to dib if out of video memory
-- balloon notifications
-- unauth clients list
-- modified outgoing connection dialog
-- some new options and more misc / minor things
-- Updated VncViewer.exe to 1.0.6.6 with changes by adzm

-- Changes to viewer by adzm --
-- File transfer remembers last local path within a single session.
-- Fixed low level hook -- now uses own thread to fix bug with slow
typing, and also resolves issues with scroll lock.
-- Multithreaded DSM plugin changes
-- Misc DSM bugfixes
-- Allow connect to unsecured session if using DSM plugin

[Advantig]

OneClick v2.0.5 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.5.0
---------------
- Updated to UVNC version 1.0.6.6 + latest SVN update 456 + Advantig mods

- Rejecting the connection will now uninstall the customer module.

- Cleaned up Win 7 / Vista service uninstall.

- Fixed a bug preventing the server from uninstalling if not using
the popup toolbox/timer when running in service mode.

[Advantig]

OneClick v2.0.5 build 200910081030 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.5.0 build 200910081030
---------------
- Fixed vncviewer bug in file transfer dropdown menu on local file drive/folder selection.

[Advantig]

OneClick v2.0.5 build 200910091230 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.5.0 build 200910091230
---------------
- Updated WinVnc.exe to 1.0.6.6 SVN 462 + file transfer dropdown menu bug fix
-- deadlock fix
-- avoid unwanted wait
-- if no incremental update is requested (full update) the incremental
rectangle is the full screen

[Sainsuper]

this is very great software. i like very much the old style munu and it is very great the possibiliy to reject connection (how you have done??!? ) ).

i have done some little test:if winvnc is already istalled ad service oneclik stop it and work great, and after connection it restart original service (great!)
but if winvnc is already open as user the software doesn't work.

regard
sainsuper

[Advantig]

this is very great software. i like very much the old style munu and it is very great the possibiliy to reject connection (how you have done??!? ) ).

i have done some little test:if winvnc is already istalled ad service oneclik stop it and work great, and after connection it restart original service (great!)
but if winvnc is already open as user the software doesn't work.

Rejection runs the uninstaller.

Didn't think to check for VNC as application in old versions. Was fixed in 106 beta. Going to release it as new update version now.

[Advantig]

OneClick v2.0.6 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.6.0
---------------
- Customer module now gives the user the option to quit or continue
and auto-close VNC if it detects VNC running as an application.

- Updated VncViewer.exe to 1.0.6.6 SVN 465 + Advantig mod
-- Gui lock fixed ( server disconnect without message could lock gui)

- Updated WinVnc.exe to 1.0.6.6 SVN 464 + Advantig mod
-- better deadlock fix
-- avoid unwanted wait
-- if no incremental udate is requested (full update) the incremental
rectangle is the full screen

[Advantig]

OneClick v2.0.7 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.7.0
---------------
- Optimized winvnc.exe and vncviewer.exe for better speed and performance.

- Added Misc. checks and other minor changes to the customer module.

[Sainsuper]

i have made other test,
i have tried oneclick in winxp vista and seven, it work good, i have tried reconnect, screen timer, remote configuration and connect on reboot. All good feedback. if there is already winvnc installed or open as user it close it.(good)
This is the only software using new winvnc version where works reject and reconnect options together (very important for my opinion).

if i want to found a little little negative thing (but it isn't a problem): it is slow from click on supporter name and real connection (7-9 second) in service mode, but i know that this is the time to do some checks and install winvc as service an then make connection.

Very great work!!!

sainsuper

[pgmoney]

i have made other test,
i have tried oneclick in winxp vista and seven, it work good, i have tried reconnect, screen timer, remote configuration and connect on reboot. All good feedback. if there is already winvnc installed or open as user it close it.(good)
This is the only software using new winvnc version where works reject and reconnect options together (very important for my opinion).

if i want to found a little little negative :-D thing (but it isn't a problem): it is slow from click on supporter name and real connection (7-9 second) in service mode, but i know that this is the time to do some checks and install winvc as service an then make connection.

Very great work!!!

Yes, the delay after selecting the technician is because the menu is a separate program and winvnc is not running yet. You can abort or cancel before installing the vnc program. It takes a few seconds from the time you launch winvnc.exe until it can load and connect, machine performance is the factor.

[Advantig]

OneClick v2.0.7 build 200910231200 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

OneClick is free for non-commercial personal use.

---------
Changes
---------

Version 2.0.7.0 build 200910231200
---------------

- Updated VncViewer.exe and WinVnc.exe to 1.0.8.0 + Advantig mods

[mudslag]

whats the difference between remotezilla and Oneclick? I need something that I can remote in to my employees without them having to do pretty much any kind of setup. Something along the lines of teamview but better then teamview...

[Advantig]

whats the difference between remotezilla and Oneclick? I need something that I can remote in to my employees without them having to do pretty much any kind of setup. Something along the lines of teamview but better then teamview...

[topic=6593][/topic]

[pgmoney]

OneClik has been updated.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.7.0 build 200910312030
---------------

Updated with latest 1.0.8 winvnc.exe and vncviewer.exe + Advantig mods.

[Advantig]

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.7.0 build 200910312030
---------------

- Updated with latest 1.0.8 winvnc.exe and vncviewer.exe + Advantig mods.
-- Added balloon messages to file transfer actions.

[Advantig]

OneClick has been updated.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.7.0 build 200911051600
----------------------------------------------

Improved running service mode customer modules in restricted user accounts

[pgmoney]

OneClick has been updated.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.7.0 build 200911061130
----------------------------------------------
- Fixed file transfer crash in VncViewer.exe version 1.0.8

[amn0270]

I am testing this new version of OneClick and trying to get this to run in a user account on XP that is only a member of Users group and because of that it denies access to the service manager so it apparently cannot install itself as a service and because of this it disconnects itself when I log out of the users account. I want to be able to switch between user accounts or reboot the machine while keeping it running but that does not seem possible if OneClick is launched inside a user account that lacks Administrator access. Can anything be done about this aside from giving the user Administrator rights.

Thanks in advance,
Adam

[gunsmoke]

How do i get this thing to work?

It seems like you can edit the helpdesk.txt ...etc but the file i downloaded is called "Advantig-OneClick-Setup.exe" .

Where is the guide??

[Advantig]

I want to be able to switch between user accounts or reboot the machine while keeping it running but that does not seem possible if OneClick is launched inside a user account that lacks Administrator access. Can anything be done about this aside from giving the user Administrator rights.

After connecting run the customer module again using the run-as command. It will disconnect the existing session and reconnect as a service.

[Advantig]

How do i get this thing to work?

It seems like you can edit the helpdesk.txt ...etc but the file i downloaded is called "Advantig-OneClick-Setup.exe" .

Where is the guide??

The users manual and quick start guide are installed with the program.

[Advantig]

OneClick 2.0.8 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.8.0 build 201001061415
----------------------------------
- Updated UVNC programs to latest version 1.0.8.2.