OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[spm]

Removing posts you don't like doesn't work - the people who are interested in this thread get to see them anyway - and it doesn't enhance your reputation.

The bottom line is that RemoteZilla is a poor product which fails in many of its substantive functions (and I can demonstrate these with ease). It has multiple, serious bugs, and its product quality fails to improve with its constant updates. Advantig have decided to offload it to another company soon, and I am not surprised. The new developers (actually, I wonder - will they be new, or just the same people covering their tracks?) canonly do a better job.

[Advantig]

Please use http://www.remotezilla.com/forum for RemoteZilla discussions.

[spm]

We can't remove posts. We're not moderators.

Would you like to post here the personal email you sent me in response, too? Let everyone experience your personal spam of vile? If you wish to respond to posts I make here, respond only here. Do NOT email me in response to posts made here, you do not have permission.

[pgmoney]

Please use http://www.remotezilla.com/forum for RemoteZilla discussions.

[spm]

I bet you're loads of fun at a party.

I am, actually. Now, it seems you're beginning to start your nonsense here ... does that mean you're about to post your vile insults publicly?

Better still, I suggest you rush through your offloading of the product, so that it might then proceed to an acceptable quality.

[pgmoney]

Are you still upset about being fired? I figured you would be over it by now.

[spm]

Are you still upset about being fired? I figured you would be over it by now.

What on earth are you on about? I can't be fired - I don't have any superiors. If you are trying to imply I was 'fired' from your beta testing, then you are living in cloud cuckoo land. I was a beta tester before your product release, and like all other testers you pulled the rug from under, and announced you were employing 'professional' beta testers to finish off the product. Well, that 'professional' testing phase appears to have been pure fantasy, and the product came out of it in an even worse state, with even more major bugs. Shortly after your product 'release' I, as you are only too well aware, refused to carry on being associated with you, your unprofessional, childish and insulting attitude (which you are now displaying in public glory), or your hapless product. If that's what you call being 'fired', then I am proud of it.

Again, take my advice and try, at least, to show the semblance of some professionalism in public, even if you can't in private. What you are attempting to do here can only discredit yourself.

[pgmoney]

Are you still upset about being fired? I figured you would be over it by now.

What on earth are you on about? I can't be fired - I don't have any superiors... {etc.etc.etc.}.

I guess that answers my question.

[spm]

I guess that answers my question.

It does, but not in the way you'd like. I can only assume you are playing out a mental breakdown in public, or you have a self-destructive streak you simply can't control. Either way, it won't do you or your product any good, will it?

[Oliver]

Guys (and gals), could you please leave the private chit-chat where it belongs (in private messages or emails or phone calls) and stick to what this sub-category was created for in the forum? In particular refrain from any ad-hominem remarks. This holds for all involved parties. Point 4. of the rules clearly states:

Avoid any political statement, because this is meant for technical discussions and also do not post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-oriented or any other material that may violate any applicable laws.

Thanks.

Apart from that the RemoteZilla FAQ states:

DualDesk is not VNC and is not VNC compatible.
RemoteZilla is not fully VNC compliant but is compatible with VNC viewers.

Could the thread owner(s) (I see two potential ones) please enlighten me how it relates to VNC then? PM will just be fine ...
[mod=2,1244278644]Got the private message. I see no reason to close this thread. Everyone please just behave [/mod]

[spm]

OK, it seems that Advantig have cancelled my RZ licence. Not unexpected behaviour, given your track record, but if you have Advantig, I suggest you reinstate it immediately. If you really believe it is professional, or even remotely acceptable, behaviour to cancel the licences of customers you don't like, you'll be the laughing stock. So fix it.

[Oliver]

OK, it seems that Advantig have cancelled my RZ licence. Not unexpected behaviour, given your track record, but if you have Advantig, I suggest you reinstate it immediately. If you really believe it is professional, or even remotely acceptable, behaviour to cancel the licences of customers you don't like, you'll be the laughing stock. So fix it.

Can you please keep such stuff in the RemoteZilla support forums?! I really don't like to repeat myself.

[Advantig]

Please use http://www.remotezilla.com/forum for RemoteZilla discussions.

[menasci]

Many times when working on a clients PC I will open a program such as Malwarebytes to perform a scan for spyware. Once the program opens I no longer have control of the PC. I can't click on anything on their PC. I can only move the mouse. So, I then have to tell the customer on the phone to close the program so that I can regain control. This has occurred with the last few updates to RemoteZilla.

[menasci]

v2.1.0.0 -

When a customer runs the .exe file they are presented with a message stating that they are using an Un-licensed version of RemoteZilla.

[menasci]

ummmm......actually v2.1.0.0 killed my RemoteZilla. I can no longer connect to customers PC's. They run the exe file, my splash screen appears, and that's it. HELP!

[Advantig]

Please use http://www.RemoteZilla.com/Forum for RemoteZilla discussions.

[Advantig]

Please use http://www.remotezilla.com/forum for RemoteZilla discussions.

[pgmoney]

OneClick version 2.0 RC based on UVNC 1.0.6.4 is now available.



It runs in service mode and safe mode on Vista and Win7 and uses the
same helpdesk.txt files and graphics as v1.x (no changes needed).

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com


Note: All RemoteZilla discussions should now be posted in the RemoteZilla Support Forum at: http://www.remotezilla.com/forum

[pgmoney]

OneClick v2.0 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.0.0
---------------

- OneClick now uses UVNC server v1.0.6.4 so it is fully Vista/Win7
compatible in service and safe mode but does not run on Win 95/98/ME.

It's fully compatible with existing OneClick Winvnc SC helpdesk.txt
configuration file settings, graphics, icons and options with no changes.

It installs to the Advantig OneClick v2 folder so you can keep the
old 1.x version installed for Windows 95/98/ME compatibility.

[Sainsuper]

hi pgmoney,

i have seen you use ultravnc 1.0.6.4 for last version of oneclick, but like other 3th part software that use this version, it conflict with ultravnc if it is already installed on the pc as service.

Regard
sainsuper

P.S
sorry for bad english

[pgmoney]

hi pgmoney,

i have seen you use ultravnc 1.0.6.4 for last version of oneclick, but like other 3th part software that use this version, it conflict with ultravnc if it is already installed on the pc as service.

Ooops, I knew I had forgot something. Thanks for reminding me to re-start the existing uvnc service when the session ends. I'll have it updated today.

[Sainsuper]

thanks you for your work!!

also, rudi is working for updating old winvnc sc version for win7 winvista compatibility, it shout be userful for your application (it's only a suggest!!!)

regard
sainsuper

[pgmoney]

thanks you for your work!!

also, rudi is working for updating old winvnc sc version for win7 winvista compatibility, it shout be userful for your application (it's only a suggest!!!)

It now re-starts an existing vnc when the session ends.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

The one Rudi is working on is targeted for different user needs, it's smaller, runs on 95/98/ME and by design, it doesn't run as a service or boot to safe mode on Win7/Vista, the full winvnc.exe does.

The end OneClick customer module file size with the supplied winvnc.exe using minimal options is about 550k so I might modify the winvnc to be smaller if I get time. OneClick is designed to let people use their own winvnc.exe file so they can modify, cut and hack out as much as they want.

Any winvnc.exe can be used as long as it's named winvncsc.exe and can accept the command line:

-sc_prompt -sc_exit -autoreconnect [IdCode] -connect [Address]::[Port]

For safe mode/service mode it must process the -install command and read service_commandline in the UltraVNC.ini file.

[pgmoney]

Version 2.0 build 200908061800

- The -noregistry setting now enables/disables the "SC Prompt" for
the UltraVNC Viewer. If -noregistry is not in the helpdesk.txt file
the server will connect using the standard VNC protocol so it can
connect to non-UltraVNC viewers (TightVNC, Real, Chicken, etc)

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

[pgmoney]

OneClick v2.0 build 200908141700

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

- Fixed text not sent using "Send" Button in UltraVNC winvnc.exe

- The -id switch in the helpdesk.txt can now be left blank to prompt
the user for the ID code even if the [DIRECT] or the [ENTERCODE]
tags are not used. If it's not blank, the number is used to
pre-populate the ID code prompt with a default value.
Example: -id -plugin -connect me.myaddress.com:443 -noregistry

- You can now change the wav file played when chat is opened. If you
prefer no sound, delete the Ding_Dong.wav file in the SC Source
folder or change it to what you like. Deleting the wav file will
make the customer module file size smaller as well. The Timer
uses the same file for the bell so changing the file changes both.

[Advantig]

OneClick 2.0.1 build 200908181500

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

- Updated the UVNC server (winvnc.exe) to 1.0.6.5

- Fixed a bug that could prevent the non-commercial version from
building customer modules.

- The address and port for the Technician's Repeater Viewer is now
saved from the last build and pre-populated in the dialogs.

[pgmoney]

OneClick 2.0.1 build 200908192200

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

I think I accidentally put an experimental winvnc.exe with an mpeg4ip encoder in one of the last releases. I re-compiled the setup and put the correct winvnc.exe in it this time so you may need to download the update if you had problems.

[Advantig]

OneClick 2.0.1 build 200908211200

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

- When the OneClick session ends it now re-starts the UVNC service helper (tray icon running as service) on older UltraVNC versions. The winvnc service was always restarted but the tray icon wasn't.

- Replaced the Advantig @ logo on the timer/toolbox icon with a more generic wrench icon.

- Now installs to the Program Files folder if running as a service to enable Ctrl-Alt-Del on Vista/Win7.

[Advantig]

OneClick v2.0.2 is now available for download.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.2.0
---------------
- Ask Port now works in Menu Mode or Direct Mode. You no longer need
to use the [DIRECT] tag to use "Ask Port". The ? can be used for
the port number on any [HOST] entry line in your helpdesk.txt file.

- Add an option that allows you to test the WebConfig URL when you
build the customer module.

- The WebConfig URL is now saved from the last build and is
pre-populated in the dialog box.

- Fixed bug preventing "Ask Port" to be used with "WebConfig" on
non-service mode customer modules.