SC server doesn't work?

[Luuk]

I have made a SC server, and start it on a pc. Nothing happens, except an icon in the system tray that says 'WinVNC - listening' when I point at it.

What should happen, as I read the doc well: either a window, or the message from [BALLOON1TITLE] when you have one [HOST] and [DIRECT].

What's going wrong?

[redge]

[topic=3567][/topic]

[Luuk]

Thanks for your answer, but it does solves my problem.
I've taken all the steps mentioned in the page from the link.
In step 8:

8 - Finally, email the end-user the remote_support.exe file (or put it on your website with a download link, send by Instant Messenger) and tell him to run it.

-> Once he/she runs it, he/she must double click on the appropriate name. It may take up to 20 - 30 seconds for his/her VNC Remote Screen to show up on your display. Now you can operate and remotely control the remote computer.

Unfortunately, there comes no window where the user can "double click on the appropriate name".
There's only a icon in the system tray that says "WinVNC - listening".

[Robin]

I have made a SC server, and start it on a pc. Nothing happens, except an icon in the system tray that says 'WinVNC - listening' when I point at it.

What should happen, as I read the doc well: either a window, or the message from [BALLOON1TITLE] when you have one [HOST] and [DIRECT].

What's going wrong?

...and the viewer? is that running as well?

[redge]

Luuk

can you copy the content of your helpdesk.txt
and your vncviewer startup
remote computer OS ?
local computer OS ?
any firewall hardware or software at both side ?
any antivirus at both side ?
any anti-spyware at both side

[Luuk]

@Robin: the viewer is running, but the server must take action first, or am I wrong? (ie display a startup window)

@redge
helpdesk.txt, see below
I use the UltraVNC Viewer in listening mode; default configuration
Remote pc (server) Windows XP Sp3
Local pc (viewer) Windows XP SP3
Both pc's are on a LAN with private IP addresses, for testing
firewall -> no hardware, just Windows firewall
antivirus-> both McAfee
anti-spyware -> Spybot at the viewer

[TITLE]
SeniorWeb Hulp op Afstand

[HOST]
IPbinnen 192.168.178.28
-connect 192.168.178.28:5500 -noregistry

[HOST]
IPbuiten 80.101.38.179
-connect 80.101.38.179:5500 -noregistry

[TEXTTOP]
Dubble Click to make a connection

[TEXTMIDDLE]
Before making a connection

[TEXTBOTTOM]
Please Call 56 576896 to get your ticket

[TEXTRBOTTOM]
textrbottom

[TEXTRMIDDLE]
Kasteelpleinstraat 56

[TEXTRTOP]
Ultravnc PC support

[TEXTBUTTON]
More Info

[WEBPAGE]
http://www.seniorweb.nl

[TEXTCLOSEBUTTON]
STOP test

[BALLOON1TITLE]
Bezig met het maken van een verbinding...

[BALLOON1A]
Bezig met het maken van een verbinding...

[BALLOON1B]
Als het niet lukt, verwijdert de software zichzelf

[BALLOON1C]
van uw computer.

[BALLOON2TITLE]
Verbinding gemaakt!

[BALLOON2A]
Uw computer is nu zichtbaar voor SeniorWeb

[BALLOON2B]
You can break the connection any time

[BALLOON2C]
by using the close button

[WEBPAGE]
http://www.seniorweb.nl

[xpcomputers]

Have you sent the files to the right computers?

A) Machine of IT expert.
The "listening" icon should be on the PC of the IT expert. Ideally it would say "Listening - Port 5500" when hovered over. Is this correct?
(You run it with the command or shortcut: "vncviewer.exe -listen 5500")
You get no window at this end for now, as the connection is started from the computer needing help.

B) Machine needing help.
They have the remote-support.exe file on their computer, and if the file has all been setup correctly, then they double click on that file's icon, and get the remote utility with a couple of options to choose for support (the two connections you set up in the file you posted). When they double click on one of the offered connections, it should spend up to 5 mins hunting for the IT support machine.

If this is how you have it setup, and double clicking on the remote-support.exe file on machine B) says listening, then it is probably wrongly configured. Go back to get the remote-support.exe file remade with your helpdesk.txt file.

Let us know which machine has the listening icon, and what is clicked on to get that icon to appear on that machine.

I'm sure it is easily solvable.

[Luuk]

A) Machine of IT expert.
The "listening" icon should be on the PC of the IT expert. Ideally it would say "Listening - Port 5500" when hovered over. Is this correct?

This is correct

B) Machine needing help.
They have the remote-support.exe file on their computer, and if the file has all been setup correctly, then they double click on that file's icon, and get the remote utility with a couple of options to choose for support (the two connections you set up in the file you posted). When they double click on one of the offered connections, it should spend up to 5 mins hunting for the IT support machine.

If this is how you have it setup, and double clicking on the remote-support.exe file on machine B) says listening, then it is probably wrongly configured. Go back to get the remote-support.exe file remade with your helpdesk.txt file.

Let us know which machine has the listening icon, and what is clicked on to get that icon to appear on that machine.

On machine B there is also an icon that says 'WinVNC - listening' (although without mentioning a port number).
I made this with UltraVNC SC Creator tool on http://www.uvnc.com/pchelpware/sc/creator.html
When I unpack the exe-file (with 7zip) there is winvnc.exe in it (VNC server for Win32, build 10.0.0.18 ) and made, as I wrote, by the SC creator tool).
This exe should be showing a window with option to choose for remote support (as you said), but it only 'sits in the system tray, listening'.

I'm sure it is easily solvable.

I hope so.

[redge]

Luuk,

your helpdesk is ok

as wrote in FAQ
vncviewer must listening before remote user SC lunch
you can't just open vncviewer.
you need
start... run... vncviewer.exe -listen 5500

[YY]

Hi! Luuk,

According to the information you provided, I draw the same conlusion as redge: your helpdesk is ok.
In fact, I use your helpdesk.txt to create the SC.exe, it works as expected too.

I really don't understand ......

On machine B there is also an icon that says 'WinVNC - listening' (although without mentioning a port number).
I made this with UltraVNC SC Creator tool on http://www.uvnc.com/pchelpware/sc/creator.html
When I unpack the exe-file (with 7zip) there is winvnc.exe in it (VNC server for Win32, build 10.0.0.18 ) and made, as I wrote, by the SC creator tool).
This exe should be showing a window with option to choose for remote support (as you said), but it only 'sits in the system tray, listening'.

Why this could happen? Why the GUI menu was not displayed?
Is there a very special problem of your created SC.exe, or your software/hardware setup?
The only reason I can image is: the "helpdesk.txt" is not packed inside the created SC.exe, or it is corrupted and non-accessable.

If possible, can you upload the SC.exe you created to somewhere, so that we can take a test on it?

[Luuk]

I've don it all over.
I downloaded the viewer and the SCserver. In the helpdesk.txt I changed only the two IPaddresses. And it works.
The original window of the SCserver is showing up; and it comes also when there is no viewer on another pc, as I expected.
So, my problem is solved. But where was the error?
When I have time, I try some different versions (with the old helpdesk.txt for example). I will post my conclusions here.
And when you still want de old SCexe, I can put it somewhere where you can download it.

Thanks for your help.