Nah, most of my clients are "hooked" on my customer service.Advantig wrote:The maximum is a bit over 340 years or so. Don't keep your customers waitng that long. They might find another tech.compupane wrote:OK, but is there a maximum? Sometimes I'm out and people want to run the module so I have access when I get back (sometimes 8 or more hours later).
Most of the time it never retries unless the client manually uninstalls it and runs it again. I'm going to run some local tests tonight.pgmoney wrote:It has to recycle if the connection times out so it might take a minute to re-try. If it doesn't connect back within less than a minute let me know.compupane wrote:I am having trouble, though, with the module not responding if I don't respond to the prompt right away.
OK, I ran some tests with the most recent beta, and I found I have an approximately 30-second window to click "Yes" on the VNCViewer prompt. After that, I lose any ability to connect unless the customer module is uninstalled and ran again on the remote machine. I'm using a direct connection (no repeater or proxy, no Remote Start, no Delayed Start). I've tinkered with a number of settings with the same results. I'm using the included viewer...could that be the problem?compupane wrote:Most of the time it never retries unless the client manually uninstalls it and runs it again. I'm going to run some local tests tonight.pgmoney wrote:It has to recycle if the connection times out so it might take a minute to re-try. If it doesn't connect back within less than a minute let me know.compupane wrote:I am having trouble, though, with the module not responding if I don't respond to the prompt right away.
This sounds like the problem I was having. Make sure you have the latest beta. More precisely, make sure your client is using the latest betaIf I close my viewer (or restart my computer), the client's computer shows the "Technician Selection" dialogue box. Is there a setting to make it automatically attempt to reconnect? I only want direct/automatic connections for each module. Should I delete all the files from the "Configs" folder?
Is RetryTimeoutMode what it does after the RetryTimeout is over?Advantig wrote:Edit: The program was looking for ConnectTimeout= (old label) instead of RetryTimeOut= which the new config has in it. If you change ReTryTimeOut to ConnectTimeout it will work ok, or better yet, download the new beta. The program has been changed to look for RetryTimeout in the new beta and was just uploaded. It also has the RetryTimeoutMode= option
0 = show connect dialog (default)
1 = auto-uninstall
)Created a customer module with our IP and repeater port and then hard coded an ID of 203. When I ran it on the test machine, the repeater showed a random ID of something other than 203 (1579245 or something). When I run the Technician_RepeaterViewer.exe I get 7zip 'cannot find setup.exe'.pgmoney wrote:The latest beta is now online.
Switching between multiple monitors now works properly and I added support for up to 4 monitors. More may come later if there is a need.
http://www.advantig.com/files/avnc20beta.zip
I just needed to tell you that this is probably my new favorite feature! I was working on 3 remote jobs last night, and when this feature is combined with Window 7's thumbnails (Aero Peek?) of all instances of a program, it makes things so nice!!! Switching between machines is easy (no more guessing!) and I can sit here and watch the progress of ALL the machines and know which machine is which.Advantig wrote:I don't remember who was asking for this but it now displays machine name, customer name or account # (info entered by the customer before connecting), and IP address on the title bar of the viewer window as well as the connection prompt.
