OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[menasci]

looks good

[pgmoney]

Also, some sort of pause/resume on the timer would still be helpful

It's in 1.8.7.9 alpha, still testing results of pause/resume after reboot and extending over multiple days/year and some other added features.

It should be ready to beta test in a few weeks.

[christ0pher]

Hi Phil,

Can you do an option in the “Create customer module” for setting the reconnect time when I am disconnecting my customer in non-service mode.

I think its 2 long now!

Thanks
/Christopher

[rocketman108]

I am having some difficulty setting up OneClick as a service. On the remote computer I still have to type my password before OneClick reconnects to the viewer.

I have added the [DIRECT] tag to the helpdesk.txt file (does it matter where it is located in that file?) and saved it to the SC Source directory. I also selected for OneClick to run as a service when creating the customer module. Is there anything else that I need to configure so that OneClick reconnects before the login?

Also, I registered the software so there are no pop-ups for the customer during the connection.

Thank you for your help.
-Joe

[kberg31974]

I am having some difficulty setting up OneClick as a service. On the remote computer I still have to type my password before OneClick reconnects to the viewer.

I have added the [DIRECT] tag to the helpdesk.txt file (does it matter where it is located in that file?) and saved it to the SC Source directory. I also selected for OneClick to run as a service when creating the customer module. Is there anything else that I need to configure so that OneClick reconnects before the login?

Also, I registered the software so there are no pop-ups for the customer during the connection.

Thank you for your help.
-Joe

Is the remote computer running Vista? OneClick doesn't, yet, run as a service under Vista.

[rocketman108]

No, both computers are running Windows XP Pro SP2. I am testing the software on the same LAN so I have access to both computers. The computer acting as the server requires me to click on my username and type my password before it reconnects me to the viewer. I am using the most current version: 1.8.7.9.

[kberg31974]

Re-compiled and re-uploaded, try 1.8.7.2R, it must have been a bad compile, works fine here.

Does the "1ctools" folder have to be placed in %TEMP%? I run CCleaner on most of my clients' computers and that wipes out everything in that folder.

[kaldag]

No, both computers are running Windows XP Pro SP2. I am testing the software on the same LAN so I have access to both computers. The computer acting as the server requires me to click on my username and type my password before it reconnects me to the viewer. I am using the most current version: 1.8.7.9.

Does your "server" box normally ask for password??

Ken

[pgmoney]

Can you do an option in the “Create customer module” for setting the reconnect time when I am disconnecting my customer in non-service mode.

I'll add it to the todo list.

[pgmoney]

I am having some difficulty setting up OneClick as a service. On the remote computer I still have to type my password before OneClick reconnects to the viewer.

I have added the [DIRECT] tag to the helpdesk.txt file (does it matter where it is located in that file?) and saved it to the SC Source directory. I also selected for OneClick to run as a service when creating the customer module. Is there anything else that I need to configure so that OneClick reconnects before the login?

Are you getting the message that you are running in a restriced user account?

[pgmoney]

Does the "1ctools" folder have to be placed in %TEMP%? I run CCleaner on most of my clients' computers and that wipes out everything in that folder.

No, It deletes everything when it is uninstalled but it was just an easy way to add an extra layer to ensure everything was deleted.

I had already planned to move it to a subfolder under OneClick to make it easier to use the 10 commands to run programs in the 1cTools folder.

[rocketman108]

No, both computers are running Windows XP Pro SP2. I am testing the software on the same LAN so I have access to both computers. The computer acting as the server requires me to click on my username and type my password before it reconnects me to the viewer. I am using the most current version: 1.8.7.9.

Does your "server" box normally ask for password??

Ken

Yes the server box normally does require a password. When OneClick runs as a service, should it reconect before the password screen to allow the viewer to enter the password?

[rocketman108]

I am having some difficulty setting up OneClick as a service. On the remote computer I still have to type my password before OneClick reconnects to the viewer.

I have added the [DIRECT] tag to the helpdesk.txt file (does it matter where it is located in that file?) and saved it to the SC Source directory. I also selected for OneClick to run as a service when creating the customer module. Is there anything else that I need to configure so that OneClick reconnects before the login?

Are you getting the message that you are running in a restriced user account?

No I don't get any type of message. Both computers are booting to accounts with admin access.

[pgmoney]

No I don't get any type of message. Both computers are booting to accounts with admin access.

Look in the Start Menu --> All Programs --> Startup folder to see if there is a OneClick icon there (not the 1Click timer icon).

[rocketman108]

No I don't get any type of message. Both computers are booting to accounts with admin access.

Look in the Start Menu --> All Programs --> Startup folder to see if there is a OneClick icon there (not the 1Click timer icon).

In the startup folder on the server machine, I only see the 1Click icon.

[pgmoney]

In the startup folder on the server machine, I only see the 1Click icon.

Ok, Thanks. That gives me a place to start looking.

[rocketman108]

In the startup folder on the server machine, I only see the 1Click icon.

Ok, Thanks. That gives me a place to start looking.

I appreciate all of your help Phil. In case it helps, I am running version 1.8.8.0 beta1

[pgmoney]

Does the "1ctools" folder have to be placed in %TEMP%? I run CCleaner on most of my clients' computers and that wipes out everything in that folder.

It's in version 1.8.8.0
It's availabe from the Check for Updates program in the OneClick folder on your desktop or from:

http://www.advantig.com/oneclick

[pgmoney]

OneClick version 1.8.8.0 is now available for download from:

http://www.advantig.com/oneclick

---------
Changes
---------

Version 1.8.8.0
---------------

- Added an option to repeat the last settings you used for your last
customer module. The settings are stored in Defaults.txt and can be
edited or saved for later use. You can specify the settings.txt file
to use on the command line. Example: Creator.exe C:\MyStuff\Home.txt
If it can't find the specified settings file it will try to use the
default file named Defaults.txt in the OneClick folder.

It will not present any prompts during the creation process unless there
is an error. Answering NO to the Use Last Settings or any errors
encountered will delete the Defaults.txt file if it exists.

- Moved the remote 1cTools folder from the %temp% folder to a subfolder
below the main OneClick folder to make it easier to run commands from
the 10 Commands menu (1cTools\DG.exe) and help prevent the tools from
being deleted while doing a disk cleanup.

- Renamed the local Tools folder (SC Source\Tools to 1cTools
(SC Source\1cTools) for more consistency between local and
remote folders. You will need to move your programs to the
new folder before creating your updated customer modules.

- Added logging to the creator. You no longer have to wonder what
settings you used or what version it was.

- Added an option to repeat the last timer configuration you used for
your last customer module. The settings are stored in the Commands.txt
file in the SC Source folder. It can be edited or saved in a different
folder for later use. It saves the Timer window title, Tools Website
and the 10 tool commands along with their parameters. An example is
included in the setup package.

- Added Desktop Graffitist, a draw/paint on desktop program to the Advantig
Tools page. (C:\www.advantig.com/tools). You can put it in your 1cTools
folder and add a custom tool command to launch directly it from the timer.
An example is shown in the Commands.txt included with the setup program.

[spm]

Sorry, I'm getting multiple problems with the new command line support:

1. Creator doesn't accept a path to the settings.txt file that contains spaces. If I properly enclose the path in quotes, Creator objects that it can't find the file. If the path is passed as "C:\...\a path\a file.txt", Creator says it can't find:

file.txt"

2. If I specifiy the DOS 8.3 equivalent path name instead Creator finds it, but then announces the error "Error: The helpdesk.txt file does not exist." I have specified a web URL for the helpdesk.txt file, and it does exist.

My settings file contains the following (URLs obfuscated here):

[Password]

[DailyPin]

[Reboot]
FALSE
[Service]
TRUE
[WebConfig]
http://www.adummydomain.com/helpdesk.txt
[Timer]
TRUE
[ToolSite]
http://www.adummydomain.com/tools.html
[RepeaterViewerAddress]

[RepeaterViewerPort]

[ListenPort]

... and my commands.txt file contains (again URLs obfuscated):

[Window Title]
XYZ Helpdesk
[Tools Website]
http://www.adummydomain.com/tools.html

[pgmoney]

Sorry, I'm getting multiple problems with the new command line support:

Thanks for the detailed report. It should be an easy fix (working dir is wrong). I'll try to get it done today.

[pgmoney]

Sorry, I'm getting multiple problems with the new command line support:

Fixed in v1.8.8.1

http://www.advantig.com/oneclick

[spm]

Fixed in v1.8.8.1

Did you get my PM re this?

[pgmoney]

Version 1.8.8.2 is stable and will be the last release for this year.

Version 1.8.8.3 is in final testing and will be Released 1 January 2008

Everyone have happy holidays...

-------------------
1.8.8.3 Changes
-------------------

- Changed the Tool Icon on the timer bar (wrench) to launch custom tool
command #1. This makes it quicker and easier to launch a survey page or
a tool from your tools folder such as voice chat or a draw on screen
module. The tool tip when hovered over with the mouse pointer will
display the name of custom tool #1. If custom tool #1 is not configured,
the tool tip will display "Browse the Web Based Tools" and if clicked
it will open your web based tool site instead of Tool #1.

[kaldag]

Phil..

Do you have any voice chat products in mind?? I have been looking arouns and don't see much that is designed for P2P chat and is small in file size.

Thanks for all your work.

Ken

[pgmoney]

Do you have any voice chat products in mind?? I have been looking arouns and don't see much that is designed for P2P chat and is small in file size.

I've seen a few around while browsing but don't remember the names.

I Have 4 in active development and 1 on hold. One that is really tiny but utilizes Skype or YahooChat or ICQ depending on your selection and is of no use if none are pre-installed. One is a stand-alone 160k exe for the remote side that connects to a larger server app on tech side which can be choppy sometimes on DSL and really choppy on dialup but works good over fast cable modem, one is an activex control which works good but needs IE7 and has too much delay on dialup (buffering) and the one which is as clear as a standard phone if you are connected via DSL or higher but is being developed for another project.

We have one project for UVNC (full) written in assembler that utilizes a self-hosted (or public) linux daemon but is on hold and doesn't currently work with the new versions. It will probably be made an open source project if we can find a free place to host it and volunteer assembler programmers since there are limited company resources to devote to it and I just don't have the extra time anymore (the resource black hole known as Vista). SourceForge rejected the project a few years ago so it's been on hold a long time.

I haven't decided which to focus on yet since all have their advantages. The assembler UVNC plugin will probably never be revived, the Skype/Yahoo/ICQ application is of limited use so the activex or 160k are the likely candidates but the 300k might be available if the other project falls through.

[kaldag]

After my post I did find this. It is Open Source. I have not tested it yet but looks promising.

http://domain17.net/walkietalkie/index.html

Ken

[pgmoney]

After my post I did find this. It is Open Source. I have not tested it yet but looks promising.

http://domain17.net/walkietalkie/index.html

It works better than mine and has a Mac version as well. After UPXing it drops to just over 200k so it's nearly as small. Consider my projects canceled. I've added Walkietalkie to the tools page...

[Niklas]

I want to have the ability to change the text on every screen that the customer can see. How about the "password"-window. Can the text be changed? I want to change it to Swedish. My older customers are not so good at english.

[pgmoney]

I want to have the ability to change the text on every screen that the customer can see. How about the "password"-window. Can the text be changed? I want to change it to Swedish. My older customers are not so good at english. ;)

That feature is currently in alpha testing. It allows you to change all of the message text in the customer prompts and most of the window titles (but not all of the window titles yet). It should be released in a few weeks if no problems are found. I have a rather large engineering project (industrial robotics) scheduled to start Feb 1st so if it's not released by then it may be a few months.