OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[christ0pher]

I think you have forgotten to upload the latest version of the file on the webpage because it overwrites the icon.dll file in the SC Source folder.

/Christopher

[pgmoney]

Tried the Beta and not bad!
However, I don't think I would use the 1cToolBox tool.
It would make the download pretty big. I would just stick with the regular "tools" method. Nice though.

btw, When installing the 1.8.6.7 version it says 1.8.6.6 on the Welcome to Advantig... screen.

I'll check it out, might have forgot toupdate the installer or it's a chached version.

[pgmoney]

I think you have forgotten to upload the latest version of the file on the webpage because it overwrites the icon.dll file in the SC Source folder.

/Christopher :-D

I have the installer set for OnlyIfDoesntExist so it shouldn't but I'll test it.

[pgmoney]

Version 1.8.6.8 Beta 2

- You now have the option of creating a Self-contained pre-populated
technician viewer that needs no installation and no user input other
than entering the ID code (as in the customer module). For those that
need more flexibility, there is an Advanced button that will let you
enter or change any settings before connection to the repeater. It can
be used from anywhere without installing software.

The technician's portable viewer is named "Repeater Viewer.exe" and
is placed in the Customer Modules folder (after you create a module).

It's available from the beta link at:

http://www.advantig.com/oneclick

If the installer doesn't say 1.8.6.8 beta 2 it's not the update...

[kberg31974]

Version 1.8.6.8 Beta 2

- You now have the option of creating a Self-contained pre-populated
technician viewer that needs no installation and no user input other
than entering the ID code (as in the customer module). For those that
need more flexibility, there is an Advanced button that will let you
enter or change any settings before connection to the repeater. It can
be used from anywhere without installing software.

The technician's portable viewer is named "Repeater Viewer.exe" and
is placed in the Customer Modules folder (after you create a module).

I'm not getting this option, and I know I installed the beta 2. I'm also now getting the "Goodbye.vbs" message on a Vista test machine.

On an aside, something strange happened tonight where a stranger ran my customer module and when I finally accepted the connection, they were editing my OneClick files, plus they had their own OneClick installed. Is it possible for them to steal my paid license that way? If so, you might want to prevent that.

[spm]

Never being satisfied I have another feature request ...

With all the extended options introduced lately, building the customer module has become an interactive and error-prone business. Can you please add extended command-line support (or a response file facility, say) to the Creator to enable automated building of the customer module? At the moment, it seems the only command line option offered is the remote helpdesk URL, whereas I'd very much like to see support for all options. Thanks.

[menasci]

On a side note...

What do you guys like better:

1. Using the Repeater option to connect into your Main PC from a secondary PC to assist customers thru OneClick

or

2. Using Remote Desktop to connect from a secondary PC into your Main PC to assist customers thru OneClick

So far I've just been using Remote Desktop.
I can be in front of any PC in the world and just use my DynDNS address to connect to my PC at my office and then connect to my customer thru OneClick.
Is the repeater method better/worse?

[pgmoney]

Version 1.8.6.8 Beta 2

- You now have the option of creating a Self-contained pre-populated

I'm not getting this option, and I know I installed the beta 2. I'm also now getting the "Goodbye.vbs" message on a Vista test machine.

Is it possible for them to steal my paid license that way? If so, you might want to prevent that.

You only see the tech viewer prompt if you have the repeater option. selected.

No, the key isn't in the customer module but even if they break into your office and steal your key, it would only work on your computer.

[pgmoney]

Never being satisfied :) I have another feature request ...

With all the extended options introduced lately, building the customer module has become an interactive and error-prone business.

That's a polite way to put it. I think it's a time consuming, labor intensive pita... already have plans to fix it. The wizard method explains each option and cuts down on the calls we get but if you have to build more than one or two it's painful.

[kaldag]

On a side note...

What do you guys like better:

1. Using the Repeater option to connect into your Main PC from a secondary PC to assist customers thru OneClick

or

2. Using Remote Desktop to connect from a secondary PC into your Main PC to assist customers thru OneClick

So far I've just been using Remote Desktop.
I can be in front of any PC in the world and just use my DynDNS address to connect to my PC at my office and then connect to my customer thru OneClick.
Is the repeater method better/worse?

I always use the repeater when I am away from the office and have had no problems. I actually have two repeaters setup in case one fails. That is one reason I like using the menu setup. I use a direct connection while in the office.

Ken

[menasci]

Tried the New(er) beta.
So far I'm not a fan of the "1cToolBox Tools" thing.
I just think it's a bit of a waste. (unless I'm missing something)
Also, the folder that it creates on the Customer's desktop does not remove itself when I disconnect from the customer.
Also, even when I create a new Customer Module and choose not to create the 1cToolBox it seems to create the folder anyway. (empty of course)

[pgmoney]

Tried the New(er) beta.
So far I'm not a fan of the "1cToolBox Tools" thing.
I just think it's a bit of a waste. (unless I'm missing something)
Also, the folder that it creates on the Customer's desktop does not remove itself when I disconnect from the customer.
Also, even when I create a new Customer Module and choose not to create the 1cToolBox it seems to create the folder anyway. (empty of course)

It's where you will put the Voice Chat, Draw on Desktop and other plugins...

Which mode are you using service mode or non-service? I'll check the shortcut delete code. I did have a spelling error (1cToolboxs) earlier but the one on the site should be fixed.

[menasci]

It's where you will put the Voice Chat, Draw on Desktop and other plugins...

Now I see.
I figured I was being a dumba$$ and was missing something.
So that option is really to be used when those plugins come out. right?

[menasci]

Ok, 2 quick requests.

1. Can you make the Timer appear at the upper right hand corner of the Customers screen by default. (my personal selfish request)

and

2. Since the Timer has the "Quit", "Boot", & "Tools" options built in,
Do not create the "Stop", "Boot", and "Tools" icons on the customers desktop when opting to use the Timer.
(Less clutter, file size, and less confusion for my "less than brilliant" customers)

[pgmoney]

Ok, 2 quick requests.

1. Can you make the Timer appear at the upper right hand corner of the Customers screen by default. (my personal selfish request)

and

2. Since the Timer has the "Quit", "Boot", & "Tools" options built in,
Do not create the "Stop", "Boot", and "Tools" icons on the customers desktop when opting to use the Timer.
(Less clutter, file size, and less confusion for my "less than brilliant" customers)

I find that the timer on the right top gets in the way of minimizing or closing the web viewer since most calls are initiated from a web page.

This timer project was started from scratch only a few days ago so for now I feel better about having a back-up plan of desktop icons for a month or two.

A future version will remove the Desktop icons if the timer is installed. I plan to leave it in the Start Menu just as a precaution. I've heard too many horror stories of another SingleClick addon with a timer that can't be uninstalled if the timer is missing... we even had to write a special uninstaller to stop thier runaway program since it is still causing some of our customers problems. I don't want that to happen with OneClick.

[kaldag]

In the newest version the Re-Boot feature won't work. XP workstation.

Ken

[pgmoney]

In the newest version the Re-Boot feature won't work. XP workstation.

The bat kills it before it gets to the uninst.exe which is where the reboot question is. Direct mode in service mode should work, it's just a necessary evil in menued mode since the uninst.exe couldn't kill the process. A better solution is still being worked on.

[pgmoney]

2. Since the Timer has the "Quit", "Boot", & "Tools" options built in, Do not create the "Stop", "Boot", and "Tools" icons on the customers desktop when opting to use the Timer.

Version 1.8.7.0 is now available for download:

http://www.advantig.com/oneclick

Changes:

Version 1.8.7.0
---------------
- Removed the icons from the desktop if the timer option is used, they are still available in the start menu as a backup method to uninstall.

- Changed the creator to not ask you to edit the existing configuration
file and changed the wording on the prompt.

Version 1.8.6.9
---------------

- Updated the users manual

- Added the confirmation prompt to the close button on the top right corner
of the timer window so it works the same as the close on the menus.

- Removed the Edit Startup / Disclaimer message prompt to simplify the
creation process. It's normally on changed once after installing the
software, not for every customer module so to change the message, edit
the Startup.txt file prior to building the customer modules.

- Removed the Edit Goodbye message prompt to simplify the creation process.
It's normally on changed once after installing the software, not for every
customer module so to change the message, edit the Goodbye.txt file prior
to building the customer modules.

- Improved the Uninstall routines to fix the reboot on disconnect

[kberg31974]

I'm still getting the 'Can not find script file "C:\Users\KEVINB~1\AppData\Local\Temp\Goodbye.vbs".' error on Vista machines. When I run it again, it finds the previous attempt, kills it, and then displays two goodbye windows. Any ideas?

[kaldag]

Are you running the newest version??

Ken

[kberg31974]

Are you running the newest version??

Ken

Yes, 1.8.7.0.

[kaldag]

Don't know then. I had those problems in the version before this but not now.

Ken.

[pgmoney]

I'm still getting the 'Can not find script file "C:\Users\KEVINB~1\AppData\Local\Temp\Goodbye.vbs".' error on Vista machines. When I run it again, it finds the previous attempt, kills it, and then displays two goodbye windows. Any ideas?

It's a v1.8.6.* customer module, rebuild the customer module with 1.8.7.0

[PersonalPCPro]

I saw a feature in another remote control/screen sharing program that I would like to request for OneClick-- while connected it allows you to select whether you would like the connection to be "optimized for speed" or "optimized for screen picture quality" and the program makes the necessary adjustments. I found this valuable when I wanted to view some digital pictures on a remote machine after doing some other things. In the beginning of the session I needed quick response time but then when I was viewing the images I was able to change the image quality very easily.

Thanks

[kberg31974]

I'm still getting the 'Can not find script file "C:\Users\KEVINB~1\AppData\Local\Temp\Goodbye.vbs".' error on Vista machines. When I run it again, it finds the previous attempt, kills it, and then displays two goodbye windows. Any ideas?

It's a v1.8.6.* customer module, rebuild the customer module with 1.8.7.0

I did build it with 1.8.7.0.

[pgmoney]

I did build it with 1.8.7.0.

It doesn't look for Goodbye.vbs in v1.8.7.0, it looks for OneClick.vbs. Send me your customer module so I can do some testing.

[pgmoney]

I saw a feature in another remote control/screen sharing program that I would like to request for OneClick-- while connected it allows you to select whether you would like the connection to be "optimized for speed" or "optimized for screen picture quality"

That capability is already in it, it's part of the viewer.

[christ0pher]

Hi Phil,

The newest version (v1.8.7.0) do not restore Aero after disconnecting customer (Something must have been changed). It´s the same problem if I am pressing the cancel button on the menu after that it don’t restore Aero.

When i am using the old version (v1.8.6.6) it works.

I am using the non-service with menu (all worked perfect in v1.8.6.6).

/Christopher

[pgmoney]

The newest version (v1.8.7.0) do not restore Aero after disconnecting /../ I am using the non-service with menu (all worked perfect in v1.8.6.6).

Version 1.8.7.1

- Fixed Aero restore in non-service mode with menu after disconnecting customer

It's a free download at:

http://www.advantig.com/oneclick

[kberg31974]

I did build it with 1.8.7.0.

It doesn't look for Goodbye.vbs in v1.8.7.0, it looks for OneClick.vbs. Send me your customer module so I can do some testing.

Apparently the module was partially running when I tried to build it with 1.8.7.0 and it couldn't be overwritten (no error from the builder program, however). Once I figured that out and rebuilt the module with 1.8.7.1, the error went away. However, in my LAN tests, the new module doesn't contact my support machine when run from a Vista machine. It works fine on XP. Older modules work fine...just tried it.