OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[pgmoney]

Thanks.

One Click does not support the menu like UVNCSC correct??

Still one customer module to each connection??

Ken

It's always supported the connection menu as long as you use your existing helpdesk.txt without the DIRECT tag.

[kaldag]

Thank you.

I have worked with my helpdesk.txt file with multiple choices which works fine. The only question now is after I complete the connection and disconnect without restarting the computer the menu re-appears and have to click on STOP. What an I missing. Or is re-booting the only option.

Thanks

Ken

[pgmoney]

Thank you.

I have worked with my helpdesk.txt file with multiple choices which works fine. The only question now is after I complete the connection and disconnect without restarting the computer the menu re-appears and have to click on STOP. What an I missing. Or is re-booting the only option.

You have to use the Stop icon (or X on the timer).

I know I said the last update was going to be the last for a few weeks but I hate leaving things half done. I've uploaded OneClick 1.8.5.8 beta 4. It enables the popup timer in all modes (service / direct / menued) and the code is cleaned up a bit. The Boot Options icon is removed from the desktop etc since it's in the timer now. I left the Stop icons to ensure a way to uninstall if things go wrong. The timer doesn't track time across multiple boots yet or have the tools menu option enabled or the other things that are in the 2.0 beta... but this timer is a lot smaller (file size) than 2.0.

Hope to be able to release OneClick on Jan 1 and finally with a proper name. Maybe resurrect the AutoVNC name since I'm going to have to start modifying the SC code with AutoVNC parts to do what I need.

It's a free download at:
http://www.advantig.com/oneclick

[menasci]

Ouch! I tried the beta and went right back to the stable version.

My thoughts on the Beta Version:

-Seems slower when operating customers PC
-No mater what I do, the Splash screen will not appear with my logo (yes I changed the name from "splash" to "logo"
-The timer is non functional
-If a customer decides to save the exe file to their desktop, the icon for the shortcut is the "Advantig" icon, not my custom company logo.

Obviously this is why you are calling it a beta

Thanks for the constant updates and attempts to improve the software!
I love OneClick!

[pgmoney]

-No mater what I do, the Splash screen will not appear with my logo (yes I changed the name from "splash" to "logo"

Sorry, I fat-fingered the filename for the show splash command. it's fixed now. Thanks for the bug report.

[kberg31974]

I reinstalled Windows Vista and now my Installation Code is slightly different (last digit is -3 from the old) and now my registration key doesn't work. Any thoughts?

[Advantig]

I reinstalled Windows Vista and now my Installation Code is slightly different (last digit is -3 from the old) and now my registration key doesn't work. Any thoughts?

Registration keys are unique to each workstation. I sent your new registration key by email.

-JC-

[pgmoney]

-Seems slower when operating customers PC
-No mater what I do, the Splash screen will not appear with my logo (yes I changed the name from "splash" to "logo"
-The timer is non functional
-If a customer decides to save the exe file to their desktop, the icon for the shortcut is the "Advantig" icon, not my custom company logo.

- Added a user configurable Tools page link to the timer menu
- Fixed bug in custom splash import/display.
- Fixed bug in custom icon.dll import.
- Improved the Timer start routines, it should always show now.
- Fixed some typos
- Removed debug routines for better speed but makes it harder to track beta problems.

It's a free download at:
http://www.advantig.com/oneclick

[kaldag]

- Added a user configurable Tools page link to the timer menu
- Fixed bug in custom splash import/display.
- Fixed bug in custom icon.dll import.
- Improved the Timer start routines, it should always show now.
- Fixed some typos
- Removed debug routines for better speed but makes it harder to track beta problems.

Could not get the Tools menu to work.

Timer works well.

Did not play with the splash menu.

Have you had any luck with the SC menu closing after services stops??

Thanks

Ken

[Advantig]

Have you had any luck with the SC menu closing after services stops?

Still testing menu modes. It stops OK here but that doesn't mean there isn't a way to improve it. Try the new version and email us the customer module if it's still a problem.

Version 1.8.6.0
---------------


- The timer will now track total time across multiple reboots on Vista machines and in non-service modes.

- Replaced the Pause/Start button with a tools button on the on-screen timer to
make opening the custom tools page easier.

- Added an option to the dropdown menu to quit and uninstall the sofware.

- Removed the Pause/Start timer option to avoid forgetting to restart the timer.

- Added some extra informational prompts (total time, restricted services etc...).

- Changed the uninstall rounines to uninstall the software instead of simply exiting
if the timer has an error accessing critical files.

Version 1.8.5.9
---------------

- The timer will now track total time across multiple reboots in service mode.

- Recompiled without unicode to help it run on problem systems.

Download free at:

http://www.advantig.com/oneclick

-JC-

[spm]

I like the new features in 1.8.6.0. Thanks. However, I encounter a number of issues...

1. Startup prompt:
a. I'd like to see an option to customise the caption. The current one identifies the program as OneClick, whereas elsewhere in the GUI the customer sees our product name.
b. The prompt seems only to show the first 3 lines of Startup.txt. Our 4th line is "Press Yes to continue, or No to cancel". Sadly, this is not included in the prompt text.

2. Password entry:
a. I'd like the Allow button to be made the default, so that when the customer enters the password the Enter key will submit it. Right now, the user needs to switch to using the mouse or use the Tab key to navigate to the Allow key.

3. Start menu items:
a. I see only the 'stop' item in the customer's start menu. The boot config item is missing.
b. When I stop the customer module by using the start menu item, a Windows Script Host error occurs at closedown, saying "Can not find script file C:\Temp\Goodbye.vbs" (and there is no goodbye prompt). The file is of course in the OneClick folder. This only happens when OneClick is stopped via the Start menu - when it is stopped by other means the closedown/uninstall proceeds successfully.

4. Timer window:
a. I'd like to see the Tools icon hidden if no tools URL is defined.
b. When I click on Boot options from the drop-down menu, I first see a window asking where to move SysCfg to (?), then nothing more after pressing OK. If I then choose the Boot options command again, I encounter a message which reads "Can't run system level mode tools in this mode". Test system is running XP Pro SP2.
c. The timer window opens in a rather intrusive position, somewhere left and below of screen centre. Could it be opened, say, near the bottom-right of the desktop workspace?

5. Goodbye prompt:
a. In the caption bar, the word "Sesssion" appears (i.e., it is spelt incorrectly with a triple 's').

6. General:
a. I find the multiple command windows that pop up briefly as the service is installed and uninstalled to be distracting to the customer, requiring explanations to them in some cases. Can these commands be run hidden, please (or an option to control whether they are)?

I hope this feedback helps you to improve what is otherwise an excellent product, and has been of great assistance to me in my IT support work.

[pgmoney]

I like the new features in 1.8.6.0. Thanks. However, I encounter a number of issues...

1. Startup prompt:
a. I'd like to see an option to customise the caption.
b. The prompt seems only to show the first 3 lines of Startup.txt.

2. Password entry:
a. I'd like the Allow button to be made the default.

3. Start menu items:
a. I see only the 'stop' item in the customer's start menu. The boot config item is missing.
b. When I stop the customer module by using the start menu item, a Windows Script Host error occurs. This only happens when OneClick is stopped via the Start menu - when it is stopped by other means the closedown/uninstall proceeds successfully.

4. Timer window:
a. I'd like to see the Tools icon hidden if no tools URL is defined.
b. When I click on Boot options from the drop-down menu, I first see a window asking where to move SysCfg to (?), then nothing more after pressing OK. If I then choose the Boot options command again, I encounter a message which reads "Can't run system level mode tools in this mode". Test system is running XP Pro SP2.
c. The timer window opens in a rather intrusive position, somewhere left and below of screen centre. Could it be opened, say, near the bottom-right of the desktop workspace?

5. Goodbye prompt:
a. In the caption bar, the word "Sesssion" appears (i.e., it is spelt incorrectly with a triple 's').

6. General:
a. I find the multiple command windows that pop up briefly as the service is installed and uninstalled to be distracting to the customer, requiring explanations to them in some cases. Can these commands be run hidden, please (or an option to control whether they are)?

I hope this feedback helps you to improve what is otherwise an excellent product, and has been of great assistance to me in my IT support work.

1 a-b: I'll try to work it into the next version.

2 a: I'll see what I can do in a future version.

3 a-b: I'll try to work it into the next version.

4 a: There is always a URL defined. It uses the default if not customized. I'll see what I can do to it.

4 b-c: Already fixed and uploaded to the website.

5 a: Already fixed and uploaded to the website.

6 a: Some of the processes it launches to bypass some system blocks require the process to run in a foreground window. Running them hidden causes failures to install on some systems.

Thanks for the feedback. I write the software but I don't use it other than to test it and I'm the only one developing it, the rest of the programming staff aren't involved since it's a non-profit program only available to UVNC forum users. I know it may sound odd that I don't use it but it's because I use DualDesk, so those of you who do use OneClick, your feedback is critical to it's development.

The update (same version number) is available at:

http://www.advantig.com/oneclick

[spm]

1 a-b: I'll try to work it into the next version.

2 a: I'll see what I can do in a future version.

3 a-b: I'll try to work it into the next version.

4 a: There is always a URL defined. It uses the default if not customized. I'll see what I can do to it.

4 b-c: Already fixed and uploaded to the website.

5 a: Already fixed and uploaded to the website.

6 a: Some of the processes it launches to bypass some system blocks require the process to run in a foreground window. Running them hidden causes failures to install on some systems.

Thanks for the feedback. I write the software but I don't use it other than to test it and I'm the only one developing it, the rest of the programming staff aren't involved since it's a non-profit program only available to UVNC forum users. I know it may sound odd that I don't use it but it's because I use DualDesk, so those of you who do use OneClick, your feedback is critical to it's development.

The update (same version number) is available at:

http://www.advantig.com/oneclick

Thanks for all that. I can confirm that 3b (start menu "Stop" item) is now OK, but there is still no boot options item there (is this by design?).

Also, I now get the script error ("Can not find script file C:\Temp\Goodbye.vbs") when I attempt to close a session using the desktop "Stop" icon.

4b (boot options cmd in dropdowm menu) and 4c (position of timer window) seem unchanged - they still behave incorrectly here.

5a (spelling) is fixed.

There is another issue, however, which I didn't recognise first time - with the tools icon in the timer window. Clicking this delivers an error message: "Can't find tools page link."

[pgmoney]

Thanks for all that. I can confirm that 3b (start menu "Stop" item) is now OK, but there is still no boot options item there (is this by design?).

Also, I now get the script error ("Can not find script file C:\Temp\Goodbye.vbs") when I attempt to close a session using the desktop "Stop" icon.

4b (boot options cmd in dropdown menu) and 4c (position of timer window) seem unchanged - they still behave incorrectly here.

5a (spelling) is fixed.

There is another issue, however, which I didn't recognise first time - with the tools icon in the timer window. Clicking this delivers an error message: "Can't find tools page link."

I can confirm some of the problems... I downloaded the file and installed from the website and I got the tools link not found error and the boot config is missing from the start menu so I'm guessing there was a corruption.

I've re-uploaded it, re-downloaded it, reinstalled it and everything seems to be ok now so if you still have a problem it's not a corruption this time. I'm not getting any errors or strange behavior at all.

Right now the timer is an independent add-on program (plugin) that isn't required by OneClick, I may have to try a different approach.

The re-upload should show 1.8.6.0.001 in the installer.

http://www.advantig.com/oneclick

[spm]

Sorry, Phil, still having issues with 1.8.6.0.001...

- Clicking the Stop icon on the desktop still causes the same WSH error (though the Stop item in the Start menu seems OK).

- The Tools icon on the timer window is much worse, now. First, it displays a "Move Items" shell folder browser. When I cancel that, it shows a "Copy Files" browser. When I cancel that it loads Firefox (the default browser on the test system), but Firefox delivers all sorts of startup errors.

- I didn't check the "Sesssion" spelling error closely enough - that still remains.

Right now, the two Start menu items do both appear, and the boot options command in the timer's popup menu works OK.

[kaldag]

- Clicking the Stop icon on the desktop still causes the same WSH error (though the Stop item in the Start menu seems OK).

- The Tools icon on the timer window is much worse, now. First, it displays a "Move Items" shell folder browser. When I cancel that, it shows a "Copy Files" browser. When I cancel that it loads Firefox (the default browser on the test system), but Firefox delivers all sorts of startup errors.

- I didn't check the "Sesssion" spelling error closely enough - that still remains.

Right now, the two Start menu items do both appear, and the boot options command in the timer's popup menu works OK.

I am not having any error message associated with the Stop command.

Maybe update your Windows Scripting Host???

Sessions is spelled correctly.

The Tools takes me to the site defined in setup. IE browzer.

Ken

[spm]

Hi Kaldag,

I'm glad all works for you. I'm not implying everyone should have the same problems as me, and I can only report what I see here.

WSH is up to date on my main system here, and I'm not aware of any problems. I will test on other machines when I can, but I can't sensibly roll out the new version to clients while I am experiencing problems.

One aspect that springs to mind, though - I am using the 'zipped binaries' download of OneClick, not the build with the installer. Could it be, Phil, that this is the cause of the issues? Just clutching at straws...

[pgmoney]

Sorry, Phil, still having issues with 1.8.6.0.001...

- The Tools icon on the timer window is much worse, now. First, it displays a "Move Items" shell folder browser. When I cancel that, it shows a "Copy Files" browser. When I cancel that it loads Firefox (the default browser on the test system), but Firefox delivers all sorts of startup errors.

- I didn't check the "Sesssion" spelling error closely enough - that still remains.

The URL shortcut (Tools.url) is launched using a standard MFC call
HINSTANCE result = ShellExecute(NULL, _T("open"), strUrlFile, NULL,NULL, 0);

I may have to look up the browser program in the registry then launch that web browser with the URL instead of just launching the URL. I was trying to stay away from the registry as much as possible since accessing the registry tends to throw Vista and some spyware/virus software into fits.

Regardless of if it is just 1 problem computer, OneClick is used specifically for fixing problem machines. It needs to work even if the machine is broken.

I'm going to re-write some stuff... it may be a while.

[spm]

I'm not aware of any issues with WSH on the test rig here, but I'll do some testing.

I have just tried a ShellExecute() call on that same rig, for the same URL, and it launches the page in Firefox without issue.

When I get the opportunity, I will try on other test machines, too.

[pgmoney]

I'm not aware of any issues with WSH on the test rig here, but I'll do some testing.

I have just tried a ShellExecute() call on that same rig, for the same URL, and it launches the page in Firefox without issue.

When I get the opportunity, I will try on other test machines, too.

I did find one instance of the "sesssion" typo that I missed. It's fixed now.

Version is now 1.8.6.0.002

Working on the tools.url problem now.

[pgmoney]

I'm not aware of any issues with WSH on the test rig here, but I'll do some testing.

I have just tried a ShellExecute() call on that same rig, for the same URL, and it launches the page in Firefox without issue.

When I get the opportunity, I will try on other test machines, too.

Now using a different method to launch the tools page.

Updated version is 1.8.6.003

http://www.advantig.com/oneclick

[spm]

OK, I'll have a go at 1.8.6.0.003. In the meantime, I have been able to test 1.8.6.0.003 on three different live systems here. All are domain-attached, running XP Pro SP2 (fully updated), with the same security setup. One has Firefox 2.0.0.11, the other two have IE7. One is pretty much a clean install, running little else than Windows itself.

The 'tools' problem is consistent on all machines - it displays the Move Items and Copy Items shell folder browsers in each case. The scripting host error on closedown is intermittent, but all machines are subject to it.

[pgmoney]

The scripting host error on closedown is intermittent, but all machines are subject to it.

Thanks, I may have to use a popup msg box instead of wshell but that won't let the uninstall process finish until the OK button is clicked. I'll see what I can do.

[spm]

Results now with 1.8.6.0.003...

The first time I ran the customer module on the primary test rig (the one that originally showed up the problems), lots of bad things with the tools option:

First, OneClick displayed a message "Tools page could not be opened". Before I could respond to the msgbox, the Windows files and settings Transfer Wizard started up in import mode (this also happened a couple of times in tests of earlier 1.8.6.0 builds). On cancelling the wizard, Firefox opened up but was subject to multiple startup errors. For example, the Roboform plug-in reported SetHook failed (GetLastError = 5).

Closedown of OneClick was, however, fine - no WSH errors.

On re-running tests on the same machine, all seemed to function fine.

On the other two test machines, two test runs on each all passed OK.

[pgmoney]

Results now with 1.8.6.0.003...

The first time I ran the customer module on the primary test rig (the one that originally showed up the problems), lots of bad things with the tools option:

When you get a chance send me your customer module or a link to it so I can take a look at it's settings and do some testing on it.

[spm]

When you get a chance send me your customer module or a link to it so I can take a look at it's settings and do some testing on it.

I have PM'd you.

[Advantig]

Version 1.8.6.1
---------------

(actual size)

- Resized the timer window to make it less obtrusive and give more room for a title.

- The timer window title can now be customized with your name. Default is Advantig OneClick.

http://www.advantig.com/oneclick

-JC-

[spm]

Phil,

Just to let you know that 1.8.6.1 is working fine here.

Given that the tools facility runs the user's browser in the system context, it launches the browser without any of the user's configuration, such as favorites/bookmarks, add-ins, security settings, etc. Unless you can find a way to run it in the user's account, I guess this is of limited use. My particular concern is that the user's own browser security settings will not be in effect.

[christ0pher]

Hi Phil (pgmoney) and -JC-,

I have some problem with helpdesk.txt menuedsystem.

Have you tested to create the Menued helpdesk.txt exempel with the customer module? I have the same problem with my own helpdesk.txt file.

The problem
I start the file (oneclick.exe) created with menued system. Then when the menu appears I am pressing the cancel button the first time. The program makes a new menu and a cmd prompt. Pressing the button a second time makes the new menu and the cmd prompt disappear and pressing the button for the third time the program closes.

Solution
I think the problem is your Unist.bat file in the temp folder.

You can test this:
@echo off
taskkill -f /IM winvnc.exe
taskkill -f /IM webgetd.exe
taskkill -f /IM oneclick.exe
exit

(observe this is for Vista, XP uses the commando kill.)
I haven’t killed the 1click.exe because I thought it is the file that clean up the temp folder.


In stand of this:
@echo off
"C:\Users\XXXXX\AppData\Local\Temp\xxxxxxx.tmp\winvnc.exe" –kill
exit

The problem have been in all versions.

Can you also make a option that makes it possible to choose if you want the time/toolsbox or not in the "create customer module"?


Yours sincerely
/Christopher

[menasci]

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