How to know PcHelpWare is logged on the repeater?

[Cortexwayne]

Hello,

I have a new configuration that use PcHelpWare via a repeater. I want to know if a PcHelpWare is log on my repeater so I can then connect with my viewer. Is there something that can monitor such a connection?

Thanks

[bevtech]

There will be text files with ID in the directory where the pchelpware repeater is location. the names of the files are the ids..

[Cortexwayne]

Hehe, good catch! Thanks a lot, I'll see what I can do with that...

[Cortexwayne]

Saddly I cannot work with that since it only create a log after server and viewer have logged. I need something when Server side has log on repeater to tell viewer there's someone ready to get some support.

Sorry if I'm not clear, my english is not so good.

[thor918]

I have evaluted another vnc product called echovnc, witch uses a comercial repeater server. that server has the ability to see anyone that connects....
[post=41607][/post]

I would realy love if the pchelpware would have a little more control and view of the connections. the echo server has even the ability for the viewer to connect to it and show every user that are waiting for support in a list. that is how it should be with pchelpware too.

by the way. there is an gui log in the repeater, that shows when someone are connecting

[Cortexwayne]

by the way. there is an gui log in the repeater, that shows when someone are connecting

Yes but I cannot read this log since the repeater is in another city. Lets say I support client from my house. My repeater is at my work office. Then the client needs supports so he log on the repeater. Now I want a warning that would tell me "Someone has connected and needs assistance on ID 12345". I can write the software that would send me the message, but I need a way to detect such a connection on the repeater.

I also need the ID because we are 7 people to support 24/24 7/7. So I want to know in which ID he logged. For now they have to call us by phone before and then we make them choose an ID then we connect to the same ID.

Thanks for your awnser, I've look at EchoWare, I'm not sure I undestand everything right now, I'll be looking deeper into that.

[thor918]

by the way. there is an gui log in the repeater, that shows when someone are connecting

Yes but I cannot read this log since the repeater is in another city. Lets say I support client from my house. My repeater is at my work office. Then the client needs supports so he log on the repeater. Now I want a warning that would tell me "Someone has connected and needs assistance on ID 12345". I can write the software that would send me the message, but I need a way to detect such a connection on the repeater.

I also need the ID because we are 7 people to support 24/24 7/7. So I want to know in which ID he logged. For now they have to call us by phone before and then we make them choose an ID then we connect to the same ID.

Thanks for your awnser, I've look at EchoWare, I'm not sure I undestand everything right now, I'll be looking deeper into that.

@Cortexwayne
I certaintly understand you. as I'm looking at pchelpware to see if it is good enough. there are certaintly many things missing, to have a complete helpware system.

yes, echoware looks promising. and it's a little complicated at first to understand how one can make it work in a tech envirment. but if you look at my comments in that thread, perhaps you will understand more.
you certaintly got more control with echoware. and the list of awaiting connections are gold!

but from my tests pchelpware worked at a better speed.
my echoware test speeds where just not acceptable, but it could be because of that I runned it in a virtual machine. I will have to run some more tests.

and in echoware you could have open password for your client package(that only can be used to call inn support, nothing else), and your own password for techs... and that's gold as well!

only downside is that it's not free. the repeater costs money

by the way. the pchelpware repeater source is freely availeble.. so if you got the programming knowledg, you could perhaps add the missing functionality to get the logs....

[bevtech]

oh yes pchelpware will be reworked once uvnc is finished... So try to hang in there.. It was a fast fix to remote control vista boxes... There is a lot of debugging and modifications that need to be done with it

[dado023]

oh yes pchelpware will be reworked once uvnc is finished... So try to hang in there.. It was a fast fix to remote control vista boxes... There is a lot of debugging and mods that need to be done wiith it

i hope this will be done soon.........i am so inpatient

[Matts]

There will be text files with ID in the directory where the pchelpware repeater is location. the names of the files are the ids..

Also in the linux version ? Because I'm not able to locate them.

I could tail the logfile ofcourse with a DB behind it, will be though tho