Adding a client the easy way

Neumi · Post by **Neumi** » 2004-11-02 12:19

We'd like to use Ultra VCN to offer remote support for our customers.
They should be able to select one of our operators and add him as a client.

I know how to do it using the taskbar symbol.

But most of them are rookie users and have no idea how ports or IPs work, so I would like to create a link on their start menu to add a certain client.

Is there a way to do this (via batch or configuration file)?

njc · Post by **njc** » 2004-11-02 12:59

Have a look and the News section, this is something that is fairly new and is great.

[topic=1136][/topic]

Neumi · Post by **Neumi** » 2004-11-05 08:47

Maybe I didn't get it right, but I think this is much more than I asked for.

I just need to tell a runnning server wich client to add, but don't want to type anything, just running a batch file or something.

The client is allready running in listen mode.

I heard about .vnc files, but I didn't find any documentation about. After the installation of UltraVNC they are connected with the viewer. Can they be used for the server, too?

njc · Post by **njc** » 2004-11-05 09:40

Hi,

If I am understanding your requirements correctly, you want your clients to click an icon and be connected to one of many of your support personel that are running the Viewer in Listen mode and you do not connect the other way around (i.e. you start the connection to the Client)

If this is correct then Rudi's UltraVncSC.exe is the best answer for you.

If you just want a bunch of icons, you can set the icon target to

Code: Select all

"C:\Program Files\UltraVNC\winvnc.exe" -connect ###.###.###.###

But using the standard WinVNC Server does have other considerations.

Rob H · Post by **Rob H** » 2004-11-05 19:04

njc wrote:Hi,

If I am understanding your requirements correctly, you want your clients to click an icon and be connected to one of many of your support personel that are running the Viewer in Listen mode and you do not connect the other way around (i.e. you start the connection to the Client)

If this is correct then Rudi's UltraVncSC.exe is the best answer for you.

If you just want a bunch of icons, you can set the icon target to
Code: Select all
"C:\Program Files\UltraVNC\winvnc.exe" -connect ###.###.###.###
But using the standard WinVNC Server does have other considerations.

If you want to use the encryption key, use this for the listener
vncviewer.exe /dsmplugin MSRC4Plugin.dsm /listen 5500

Neumi · Post by **Neumi** » 2004-11-09 07:08

Ok, I'll give it a shot.

I thought winvnc -connect would connect TO a server, not from a server to the client.

fgwhite · Post by **fgwhite** » 2004-12-05 17:52

My requirements are similiar. I'd like the customer to be able to download the server app from my website and install it. The customer should supply me with a temporary password whereby I can access his machine with WinVNCVeiwer. I'm willing to walk the non tech customer through the install procedure and don't anticipate issues for dial-up users.

However, many of my customers are behind a NAT router. Establishing a static IP and port forwarding is too cumbersome for them.

My question is, is there a work around for this? Also, is it possible to have a script developed (VBS, batch, JAVA, etc)that would perform the task of port forwarding with a minimum of fuss. My thoughts are the script could backup the original router configuration files, prompt for information needed and setup the port forwarding. After the session, the original config files can be restored. Does this sound feasible? Does a solution exist?

Since each support session terminates the static IP shouldn't be an issue.

Thoughts?

Post by **Rudi De Vos** » 2004-12-05 18:35

For nat you better use the invers way...

Let the cusomer make a conection to your viewer.
In that case, you don't have to make any changes on the customers NAT translation.

On your site, if you also have a NAT router or someother firewall, you need to make some changes that the customer can connect to the viewer.
But that's local, you have full controle and you only need to do it once.

You can also use the SC for it.
The customer download the exe, and click. SC is preconfigured
by you to make a connection to your viewer.

Disadvantage of SC is that it does not work as service.
-You can not connect when nobody is logged on.
-Only the customer can initiate the connection
-When a reboot is needed, the customer need to initiate the connection again.
From security point, perhaps not bad, the customer need to grand access and is in front of the PC you controle. But for
long installations that require several reboots....

Rdv

Adding a client the easy way

Adding a client the easy way

Can NAT customers be supported