Using Single Click

[BB]

I'm new to this VNC in fact, I just heard about it yesterday. I'm at a small business and we are looking at ways to support our clients remotely. My manager suggested I look in UltraVNC single click. I have some questions that I still cannot find the answers to.

1.) How does this actually work? Is the client sending out a message to the internet and we meet up and create a connection in the internet, or do I go through the clients router and into their machine?

2.) Say I'm a traveling tech needing to support clients. I'm at my hotel, can I still support my client?

3.) What about Dynamic IP's? Say I have a website www.mycompany.com, can I point Single Click to that? I have read in some forums where some users have just placed the IP in the [HOST] section and some have placed both like I put below.

[HOST]
Held Desk
-connect www.mywebsite.com 10.x.x.x:5500 -noregistry

I'm just really confused. Could someone please help me out? I would greatly appreciate any feedback.

Thank you!

Brian

[mod=494,1183070605]moved from General Help to SC[/mod]

[mattice06082]

I'm new to this VNC in fact, I just heard about it yesterday. I'm at a small business and we are looking at ways to support our clients remotely. My manager suggested I look in UltraVNC single click. I have some questions that I still cannot find the answers to.

Take a look at the newest version of SC called PcHelpWare. You can try it out easily using [topic=9663]"Zero Configuration" PcHelpWare_viewer Setup[/topic].

1.) How does this actually work? Is the client sending out a message to the internet and we meet up and create a connection in the internet, or do I go through the clients router and into their machine?

It depends how you have it set up. You can set up what's known as a repeater (like the one in the Zero Config) where both you and your client connect through it using outgoing connections which don't require router configurations. In that way you're meeting in the middle. Since you mention being on the road this is what I'd suggest.

2.) Say I'm a traveling tech needing to support clients. I'm at my hotel, can I still support my client?

Yes, you and your client connect through the repeater.

3.) What about Dynamic IP's? Say I have a website www.mycompany.com, can I point Single Click to that? I have read in some forums where some users have just placed the IP in the [HOST] section and some have placed both like I put below.

Yes, that's like repeater01.ultravnc.info in the zero config. Both PcHelpWare and SC use the same style helpdesk.txt file which contain the [HOST] section.

[BB]

Thanks for the response! I appreciate it. I downloaded PChelpware and I'm going to read your zero config. Is there any other online help guides I could follow? I noticed when I created a server it created and dumped a text file in server_res folder. Do I just zip it and upload it on the uvnc creator? As far as how this program works. There is know web based interface involved in this type of connection is there? Even when I have the repeater host the domain? What exactly is the "repeater"?

[mattice06082]

Is there any other online help guides I could follow?

Bevtech wrote a step-by-step guide that you can find at [topic=5890][/topic].

I noticed when I created a server it created and dumped a text file in server_res folder. Do I just zip it and upload it on the uvnc creator?

No, it creates a PcHelpWare_server.exe in the PcHelpWare\myservers directory that you host on your website. Your clients simply download and run it.

As far as how this program works. There is know web based interface involved in this type of connection is there?

Do you mean using a web browser? No, you use the viewer and your clients use the server that you create.

Even when I have the repeater host the domain? What exactly is the "repeater"?

Here's a link to the description of the UltraVNC repeater. The PcHelpWare one is different, but works in the same way. To set up your own repeater, you'd need to install the phw_repeater.exe as a service on a machine that'll be available when you need it. I think Bevtech covers this in his doc.

[BB]

Right on! Thanks for the links, that helped out. I'm not sure how my manager will go with opening ports, any way around that?

[mattice06082]

Ports need to be forwarded somewhere. However, if you use the repeater01 in the zero-config post, the forwarding has been done by Bevtech. You connect to the repeater using an outgoing connection and your client connects to the repeater also with an outgoing connection.

When you say manager are you talking about using this on a corporate LAN? Some networks are pretty tightly controlled and you may not be able to use the ports required by repeater01.

[redge]

[HOST]
Held Desk
-connect www.mywebsite.com 10.x.x.x:5500 -noregistry

never work

this should work
-connect www.mywebsite.com (work if this official hostname on Internet)

or
-connect 10.x.x.x:5500 -noregistry
(only work LAN to LAN or VPN to VPN (private IP) but never work on Internet require public IP)

[BB]

mattice06082 - Well its a for a medium size firm. My manager is the one that runs the show so he would be the one to forward any ports and so forth. I think I'm understanding the concept a little. So basically I'm going to forward my port out "tunneling?" Now, how secure is this? There is a setting that says I can encrypt it or I can do a password for the remote user to login into right? What are the odds of someone getting some info from my PC or my clients?

redge - Thanks for the tip! So it's one or the other. I don't recall where I saw the scenario I was thinking of, but I'll be sure to forward that on.