Problems With Customising

[richb]

Firstly thank you for an excellent piece of software. We use VNC on a daily basis for assisting customers where we have a VPN connection, though were looking for some means of assisting users where we weren't able to access their LAN.

I've got PcHelpWare working happily and it works very well, I'm now looking at customising/re-branding it.

On the website there is a guide to the helpdesk.txt file which looks very much like that of SC. I have edited the helpdesk.txt file located in the 'create_server\custom' folder so it looks like:

Code: Select all

[TITLE]
My Remote Assistance

[HOST]
-connect 192.168.1.1:9999 -passwd 827CCXXXXXXXXXXXXXXXX

I then run the viewer which creates the custom server. I run this from the myservers folder and hit connect which results in the following error:

Failed to connect
The requested address is not valid in its context.
Init Network failed

It all works fine when you have just the -connect line in the helpdesk.txt file so it has to be the custom title etc.

Any ideas where I'm going wrong?

Thanks


Richard

[YY]

The PHW server with a SC alike interface is called SC_GUI version. This version is not included in the PHW 1.0 download package. The two versions have different syntax in the helpdesk.txt

To build the SC_GUI server, you should download the PCHelpware server bin (GUI SC), at http://www.uvnc.com/pchelpware/download/index.html

[richb]

The PHW server with a SC alike interface is called SC_GUI version. This version is not included in the PHW 1.0 download package. The two versions have different syntax in the helpdesk.txt

I'm using the PCHW viewer/server rather than the SC one. Do you know what the syntax for the helpdesk.txt file is? All I've got there at the moment is

Code: Select all

-connect 192.168.1.1:5500 -id 1234 -proxy -passwd 5F4DCC3B5AA765D6AC3333DEB882CF99

Is there any means in this helpdesk.txt to customise the titles etc?

Thanks

[YY]

I'm using the PCHW viewer/server rather than the SC one. Do you know what the syntax for the helpdesk.txt file is?

The developer Rudi de Vox had once posted a message regarding the syntax in helpdesk.txt (native PHW server). Please see it here:
[topic=8919][/topic]

Another reference is the online document at:
[topic=5890][/topic]

Is there any means in this helpdesk.txt to customise the titles etc?

No, for the server created with PcHW viewer, the helpdesk.txt doesn't touch anything of the titles or GUI. But you can use your own background image and icon to customise the appearance your server. These image/icon files are placed in the folder \PcHelpWare\create_server\custom
You can reference the original one (size, color depth) to make your own.