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OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

This forum is for VNC related products | This means not only UltraVNC | It even is allowed to announce or describe commercial (and of course non-commercial) programs here (but not anywhere else in the forum)
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Advantig
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Advantig »

kevineaton77 wrote:just had a customer with vista, cant see their screen. it loads ok and connects to my technicin PC ok, but the remote screen is blank. is this to do with the UAC crap on vista? (although customer didnt report that it was asking her to let the program run)

does SC work with vista?
It will run in Vista but it will only capture conventional graphics modes, it won't capture the advanced Aero graphics modes. You can try having the customer dial-back the graphics to see if it helps.

1. Right-Click on a blank area of desktop

2. Select Personalize from the context menu

3. Click Window Colour and Appearance Option

4. Disable the whole aero glass theme from here. Just click the Open classic appearance properties for more colour options link.

6. Select a non-Aero theme and click OK.


JC
Last edited by Advantig on 2007-03-22 15:16, edited 3 times in total.
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pgmoney
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by pgmoney »

kevineaton77 wrote:version of one click creator is 1.8.4.8
The latest version is 1.8.4.9 available at:

http://www.advantig.com/oneclick

but it doesn't have the mirror driver yet so JC's post still applies.
kevineaton77
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by kevineaton77 »

ok thanks for the constructive help there guys...i will try disabling aero.

vista support comes when it comes...its no big deal to wait. i dont recommend any of my customers to have it....some decide to ignore the advice though....they get told that "well, thats your problem" so its not a worry.

cheers for the continued good work chaps.


spm....glad you got a quick dig in there...nice one....hope you feel better now. they are asking for reports of non compliance with vista (read the forum and my post, :wink: .....you'll see it) so i thought i would add a report.... you can find it only 6 posts above this one.... :wink:
Last edited by kevineaton77 on 2007-03-22 23:32, edited 1 time in total.
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kevineaton77
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by kevineaton77 »

hi guys..i have another problem....

i have done a search for "98" on this entire forum and can find nothing, so.....

i have just done a remote support job for a client with windows 98, fixed the problem, went to look for the "stop remote support" icon, and it wasnt there....

i right clicked the uvnc connection item in the system tray, and told it to close, which killed the connection, and that seems to have done the job, although he has now shut down his machine and i dont know if it will try and reconnect or not at next login....i guess i will find out. (he wont turn his machine back on till tomorrow). i need to be forewarned of what to expect to do if it does try and reconnect and the remote software is stil present on his machine....will be very embarrasing otherwise, and will be a clear security problem for him, which he will not appreciate.

so, is this a bug, is win98 supported or have i already done the right thing or should i have done something else??

cheers again guys...
kev
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kaldag
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by kaldag »

If the machine reaches back to you, you will need to shut down the service manually the service is called OneClick. From a command prompt enter "net stop OneClick". You should see a message that the service is stopped.

Ken
kevineaton77
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by kevineaton77 »

thanks guys. much appreciated.
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Matt Fricker
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Matt Fricker »

Hi there.

Just downloaded this piece of software as recommended by kaldag(cheers) and it looks like potentially it will solve all our problems!

However I havn't a clue where to start, we just put SC on and we've made a good menu and it's all working for what we want to do. I came to OneClick because we desperately need the auto-connect after restart feature, and the safe mode with networking feature looked very good. Basically I've copied logos, icons and helpdesk.txt etc into the source folder and put [DIRECT] at the bottom of that .txt folder. From there I get confused and have tried following the readme's etc but basically I can't get it to work, I thought I had it working but it's just doing exactly what SC was doing and there no icons on the desktop when connected nor did the remote machine auto connect on reboot. Any common errors or tips?

Actually just looked and it seems I have to run the one click viewer listener. I've got to shoot out the office now and won't be back tomorrow but can someone confirm that this is probably what I have to do?

If not then any help would be appreciated. Hopefully I can get this working fully functional and register with you guys.

Much appreciated,

Matt
uvcc
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by uvcc »

Hi guys.

I found a file WebGetS.exe always been package into the customer modules regardless the settings, what is it? And KIS 6 of Kaspersky treat it as a risk software, why? How can get rid of it?

Thanks!
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by LoopZ »

uvcc wrote:Hi guys.

I found a file WebGetS.exe always been package into the customer modules regardless the settings, what is it? And KIS 6 of Kaspersky treat it as a risk software, why? How can get rid of it?

Thanks!
That's the service that makes winvnc run as a service. Without it oneclick is just singleclick with no reboot to safe mode or anything else.
uvcc
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by uvcc »

Ok LoopZ, thanks!


BTW, first run in Safe Mode With Network still not work(Ver 1.8.4.9, Win XP Pro), even it prompt it will run in application mode, but nothing happened. Another similar program Remote Support System, by contrast, do this perfectly.
Last edited by uvcc on 2007-04-12 15:44, edited 1 time in total.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by kaldag »

Does the user that is on the remote machine have admin rights??

The current version is 1.8.5.1 try that.

Ken
Last edited by kaldag on 2007-04-12 22:27, edited 1 time in total.
Ichabod
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Reboot option not offered in recent OneClick updates?

Post by Ichabod »

Has the option to reboot the client machine when ending a oneclick session been removed from recent updated versions?

[mod=9413,1176656730]Added OneClick to post title[/mod]
Last edited by Ichabod on 2007-04-15 17:05, edited 1 time in total.
Ichabod
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Ichabod »

Has the option to reboot at end of session been intentionally eliminated with version 1850 and 51?
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by kaldag »

It is configurable when you build your module.

Ken
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Re: Reboot option not offered in recent OneClick updates?

Post by kaldag »

It is configurable when you build the module.

Ken
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Advantig »

OneClick version 1.8.5.2 is now available for download.

It fixes some typo bugs that prevented multi-address mode and now extends the UAC (Vista security prompt) disable feature to the multi-address non-service mode customer modules as well as the other modes.

Aero glass capture support should be coming shortly...

http://www.advantig.com/oneclick
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by pgmoney »

OneClick version 1.8.5.3 is now available for download.

Version 1.8.5.3 now auto-disables AERO in Windows Vista for increased performance and re-enables it when the session ends.

Fixed a bug when runnning as an application with a service mode customer module.

http://www.advantig.com/oneclick
Ichabod
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Ichabod »

THANK YOU!!!!!!!!!

Still having a problem, however, in that I am not being asked to reboot the clients machine for the past several updates. It just quits and disconnects.

Yes, I am requesting that option during the creation of the customer module.

I am a registered user (paid version), could that need updating?
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by spm »

As good as OneClick is, we have a lot of different versions out there with clients, and this causes some issues at times. I'd very much like to see an easy way of updating the clients, say by having OneClick auto-check for a later build on each startup (and offer to download and update for the client). Naturally, the update location would need to be set, in a similar way to the web-based helpdesk.txt file.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by pgmoney »

Ichabod wrote:THANK YOU!!!!!!!!!

Still having a problem, however, in that I am not being asked to reboot the clients machine for the past several updates. It just quits and disconnects.

Yes, I am requesting that option during the creation of the customer module.

I am a registered user (paid version), could that need updating?
It was fixed in this version but the setup program seems to have some old files. I'll get someone to re-build the pacakge and upload it again.

You will need to rebuild your customer module after you install the new version for it to work.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by pgmoney »

spm wrote:As good as OneClick is, we have a lot of different versions out there with clients, and this causes some issues at times. I'd very much like to see an easy way of updating the clients, say by having OneClick auto-check for a later build on each startup (and offer to download and update for the client). Naturally, the update location would need to be set, in a similar way to the web-based helpdesk.txt file.
There is a program named WebStart in the OneClick folder that you should use for this. It downloads the latest version from the website and runs it to ensure the customer allways has the latest version.

-------------------
WebStart
-------------------

Copyright (C) 2001-2007 Advantig Corporation, ALL Rights are Reserved.


This program Downloads and executes a file from a website without using
a web browser. The target program is downloaded and executed from the
user's temporary folder. The WebStart.exe file can be placed anywhere on
the local hard drive or network share and is typically run from an icon
on the user's desktop as a shortcut but can also be executed by a 3rd
party program, batch or script file.

It is used to run programs directly from a website instead of saving them
to disk or having to load a web browser. It tries 3 times to download the
file before notifying the user of a problem.

This allows your frequent customers the convenience of running the customer
module from a desktop icon or while ensuring they are always running the
most current version of your customer module.

For security and to prevent abuse, the user is presented with a Yes/No prompt
that shows the location and name of the file that will be downloaded and
cautioned against running files from an un-trusted source.

Usage WebStart.exe <webfilename>

Examples:

WebStart.exe http://www.dualdesk.com/RemoteAssit.exe
WebStart.exe http://123.456.789.0/RemoteAssist.exe


If you run the file with no command line options, it will display a dialog
box for you to enter the URL of the program to run on the web and then it
will create a shortcut on the user's desktop named "WebStart Run From Web" with the URL you supplied. You may rename or move it if you wish.


The Software is distributed as Freeware NOT Public Domain software.

You may use this software on any number of computers without time limits.

You are allowed to freely distribute the software, but Advantig Corporation
retains ownership and copyright of the software and the documentation.

- You may use and/or distribute the software with the following conditions:

You may use and/or bundle or distribute the software together with other
software products in the same installer and/or on the same media.

You may not use the software for illegal activities.

You may not use the software to support any third party product without
the express written consent of Advantig Corporation.

You may not modify the program or documentation files in any way.

You may not reverse engineer, decompile or otherwise reduce the Software to a human readable format.

You may not sell the software or charge a distribution fee, except to
recover physical media costs and the actual postage and or shipping
excluding handling fees.

You must include all the files that were in the original distribution.


NO WARRANTY

----------------------------------------------------

THERE IS NO WARRANTY FOR THIS PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR
AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE
THE PROGRAM, BE LIABLE TO YOU FOR DAMAGES, INCLUDING
ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF
DATA OR DATA BEING RENDERED INACCURATE OR LOSSES
SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF
THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.

----------------------------------------------------
Last edited by pgmoney on 2007-05-19 19:14, edited 1 time in total.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Advantig »

The OneClick setup has been updated with the reboot fix and re-uploaded to the website.

http://www.advantig.com/oneclick
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by pgmoney »

Advantig wrote:The OneClick setup has been updated with the reboot fix and re-uploaded to the website.

http://www.advantig.com/oneclick
That was quick, thanks... :)
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Advantig »

uvcc wrote:Ok LoopZ, thanks!


BTW, first run in Safe Mode With Network still not work(Ver 1.8.4.9, Win XP Pro
We'll tke a look at it this week to see what the problem is. In the meantime try v 1.8.5.3 to see if it's still an issue.


-=] DH [=-
Last edited by Advantig on 2007-05-19 19:25, edited 1 time in total.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by spm »

pgmoney wrote:There is a program named WebStart in the OneClick folder that you should use for this. It downloads the latest version from the website and runs it to ensure the customer allways has the latest version.
Ah, thanks for that. How daft of me not to have checked out WebStart. Having looked at it now, I have two comments:

1. The interactive version, at least, won't accept URLs longer than about 60 characters - the URL I'd like to use is longer.

2. Could an option be added to suppress the initial prompt? I understand why it is there, but our customers trust us and the prompt will only cause some alarm (and, hence, a greater support load for us).
Advantig
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by Advantig »

spm wrote: 2. Could an option be added to suppress the initial prompt? I understand why it is there, but our customers trust us and the prompt will only cause some alarm (and, hence, a greater support load for us).
Shortcuts can be changed by other programs or the program copied by less than desirable people and without the confirmation prompt, WebStart could be a seriously dangerous program. The only way we will removed the prompt for anyone is to hardcode the domain. This still allows you to enter the rest of the path to the program but ensures it's not hijacked and pointed to a malicious site. I think there is a minimal charge of around $20 for customizing it (based on our hourly rate) but I'll have to check.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by pgmoney »

Advantig wrote:
spm wrote: 2. Could an option be added to suppress the initial prompt? I understand why it is there, but our customers trust us and the prompt will only cause some alarm (and, hence, a greater support load for us).

Shortcuts can be changed by other programs or the program copied by less than desirable people and without the confirmation prompt
I have an update to the Webstart program that uses an alternative method that will ensure the destination isn't changed. It's not ready for public testing yet.
Last edited by pgmoney on 2007-05-19 21:15, edited 1 time in total.
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by spm »

pgmoney wrote:I have an update to the Webstart program that uses an alternative method that will ensure the destination isn't changed. It's not ready for public testing yet.
That would be great to have, when you can. In many cases we ask our customers to download our build of OneClick from our web site, and this doesn't help with the versioning problem we have.

WebStart, or a version thereof, has the potential to solve the problem, but having them download WebStart.exe in its current state only leads to more problems. WebStart.exe is only helpful to our customers if it is run with a URL parameter, and this is where things fail, as there is no way most of our customers will be able to do this hassle-free, even with written instructions from us via e-mail, say. Sending them a shortcut doesn't cut (sic) it either, as then they would need to download WebStart.exe to a specific folder for the shortcut to work. This is why I really want to have a single download that our customers can simply download and run. We sign all our offered downloads to assist in ensuring our customers only get genuine copies.

Do you have any ball-park estimate as to when your update will be available? If it isn't going to be soon, I'll go and write my own ;-)
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A Couple of Vista Issues

Post by spm »

Given the recent Vista support in OneClick, I have tried on our test rig here, with the following results:

1. When running our build of OneClick the elevation prompt appears as expected, but after accepting it OneClick then displays a message saying that UAC has prevented installation of WinVNC as a service.

2. Shortly after, WinVNC fails to load, with Windows citing a missing msvcp71.dll as the reason. While msvcp71.dll is indeed missing, the older msvcp60.dll is present. Is this an error in the build of winvnc.exe included with OneClick?

Test rig details:

- OneClick version 1.8.5.3.
- Vista Business, 32-bit, fully updated.
- Vista installation is pretty clean - it has Office 2007, NOD32 antivirus, and nothing much else to speak of.
- Running as admin account. Behaviour of OneClick/WinVNC is the same whether or not UAC is enabled (except for the elevation prompts, of course).
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Re: OneClick - SC Creator w/Safe Mode Reboot & Auto-Reco

Post by spm »

Concerning my post about Vista-related issues...

...I now note that the Advantig version of WinVNC.exe included with OneClick actually has static imports for both msvcp71.dll and msvcr71.dll, and both files need to be installed on the customer's system for the server to start.

For now I have gotten around this problem by writing my own replacement for WebStart.exe, which (if necessary) installs the two files before launching the OneClick customer module. Obviously, this does increase the size of the WebStart replacement.

This still leaves the issue that the OneClick module fails to disable UAC and cannot install WinVNC as a service, with the restrictions that implies.
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