OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[pgmoney]

OneClick is a fully customizable remote support system exe creator for UltraVNC 1.0.6.4 or higher.

Note to UltraVNC Single Click (SC) users...
OneClick is Fully compatible with your existing SC configuration files, icons, bitmaps and other customizations.

OneClick VNC HelpDesk is free for non-commercial use

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com



Works with Microsoft Windows 8.1 / 8 / 7 / Vista / 2008 / 2003 / XP / 2000 in service mode, safe mode or application mode.

It allows you to create customized ad-hoc auto-reconnecting remote support customer modules the connect with the option of displaying a menu to select the technician, reboot into safe mode, run as a system service to allow logon/logoff, session timer, toolbox, disclaimer, password protected customer modules and stand-alone non-installing vewer modules.

If you're a programmer or don't want to use the winvnc.exe file included with the OneClick package you can use your own. This allows you to customize the winvnc source code to modify, remove or add the features you want and lets you ensure your remote support system is always current.

For compatibility, you can enable/disable the "Accept Connection" prompt allowing it to connect to non-UltraVNC viewers such as RealVNC, TightVNC or Chicken of the VNC.

Features:

Automatically and cleanly removes itself when you are finished

Custom tool commands allows you to define up to 10 custom commands that can be local commands or programs (.exe, .bat, .doc, pdf, etc), or define links to web based programs, websites, surveys or questionnaires

Define a custom tools website URL in addition to the other custom tools

Build-Your-Own ToolBox lets you include an unlimited number of tools, files or programs by dragging and dropping them into a folder in the customer module creator folder in addition to the Tools Website and 10 custom tool commands.

Customizable tool box, messages, icons, splash, logos and title bar text.

Auto-call back and reconnect before the login prompt on reboot

Track session time across multiple reboots

Run in Safe Mode with auto-call back on reboot

Logoff/logon or switch user on the remote system

Call the customer back to their workstation using a ringing bell

Define up to 100 technician stations in a single customer module (menu mode).

Automatically create a self contained, non-installing Viewer that can be launched from your website by your technicians when they are at alternate locations

Optional web based configuration lets you easily change your settings making dynamic IP address

Direct point-to-point connection with no 3rd party servers or services.

Auto-Reconnect if connection is dropped

Repeater mode allows you to support customers anywhere from anywhere

Start a remote support session on unattended computers

Customers can connect directly to your technician with no prompts or inputs other than to run the customer module

Use 40/56/128 bit end-to-end data encryption

Optionally password protect the customer module

The Daily PIN option allows you to automatically change the password daily without re-compiling your customer modules.

Run as a System Service enabling Ctrl-Alt-Del

Prompt the customer for the repeater ID code

Prompt your customer for the port number to connect to

Automatically disable/restore Vista UAC (security prompt)

Automatically disable/restore Vista AERO for better performance.

Creates a port test shortcut to simplify testing router/firewall configurations

Create shortcuts to simplify running the repeater as a service or an application.

Optionally use Web Based Configuration

Optionally display a custom splash / logo on startup

Optionally display a custom name on the timer title bar

Optionally display a custom disclaimer message

Optionally display a custom goodbye message

Optionally display a custom message if the technician is unavailable

You can use the supplied winvnc.exe or replace it with your own custom version.

The option to prompt the customer for the workstation (port) number and/or repeater ID code allows you to support all of your technician workstations from a single customer download module. Repeater mode enables both the technician and the customer to establish connections from behind firewalls at locations such as a hotels or Internet Cafe's.

[pgmoney]

The end user OneClick customer module file size with the full featured UltraVNC winvnc.exe supplied in the setup program and using minimal customer module options is about 650k.

OneClick is designed to let you use your own winvnc.exe file so you can modify, cut and hack out as many unwanted features as you want (logging, mslogon, wav files, bitmaps, protocols etc.).

Any winvnc.exe can be used as long as it's named winvncsc.exe and gets it's settings from UltraVNC.ini and accepts the command line:
-sc_exit -autoreconnect [IdCode] -sc_prompt -connect [Address]::[Port]

For safe mode/service mode your winvnc.exe must process the -install command and read the service_commandline entry in the UltraVNC.ini file.

The -noregistry setting enables/disables the "SC Prompt" when connecting to the UltraVNC Viewer. If -noregistry is not on the host line in the helpdesk.txt file the server will connect using the standard VNC protocol so it can connect to non-UltraVNC viewers.

[LoopZ]

soounds like its going to be expensive to register

[pgmoney]

soounds like its going to be expensive to register :(

It's still going to be free for non-commercial use. Commercial use pricing isn't expect to change much if any...

[pgmoney]

v1.1.0 is out of beta testing and available for download.

If the remote user has administrative privileges it elevates the UltraVNC SC program to system level so you will be able to send Ctrl-Alt-Del keystrokes, log off/on and reboot the remote computer.

It will automatically reconnect back to you if you loose the connection or reboot the remote computer as long as you have the [DIRECT] tag in your helpdesk.txt configuration file.

This is not V2, V2 is still in beta... check the page below for updates.

Download:

http://www.advantig.com/oneclick

[pgmoney]

Version 1.3 is now available for download. It now supports auto-reconnect in safe mode, reboot to safe mode and auto-adds itself to the Windows XP firewall so the remote user doesn't have to grant internet access.

It can be downloaded free at:

http://www.advantig.com/oneclick

[pgmoney]

To answer some questions. The reason you can't find OneClick from the main Advantig.com website is because OneClick is only available to users on this forum. You can only access it from the http://www.advantig.com/oneclick page. This isn't expected to change until version 2 is released and put on Download.com and Tucows.

[pgmoney]

Version 1.5 is now available for download.

You have the option of using service mode, application mode and/or web configuration when building your customer modules.

If you use the [DIRECT] tag in your helpdesk.txt configuration file the selection menu will not flash or be displayed to the customer and no image files will be embedded in the customer module making it a smaller download.

It can be downloaded free at:

http://www.advantig.com/oneclick

[pgmoney]

Version 1.6 of the SC creator is now available. Repeater and encryption command line syntax is less strict, improved icon creation and adds a lot of config file examples.

It can be downloaded free at:

http://www.advantig.com/oneclick

[pgmoney]

OneClick Creator v1.7 has been released.

Now when it when it creates the customer module it also creates a matching WebView.exe file that you can place on your website for your technician to run if connecting via repeater from an off-site system that does not have the UltraVNC Viewer pre-installed. If you do not have the -id tag in your helpdesk.txt file the tech module will not be created.

If the technician is at a system with the UltraVNC Viewer installed, the technician should use the pre-installed UltraVNC Viewer to connect.

The OneClick creator can be downloaded free at:

http://www.advantig.com/oneclick

[pgmoney]

OneClick v1.7.8 is now available, it can be downloaded free at:

http://www.advantig.com/oneclick/index.html

[springfieldmh]

Suppose you've supplied OneClick (set up with DIRECT to assure reconnect in event of loss of connection or restart of machine being controlled, due to need to do some work that requires restarts) to customer and customer has launched it and you proceed to work....... but when done, customer is no longer around at their end.

What's the best/recommended way to assure both stopping OneClick (so won't try to reconnect) and also assure shutdown, logout or restart so as to assure against leaving the customer's machine exposed to whoever might walk up to it?

If just stop OneClick remotely (by clicking "stop" icon on customer's machine), is stopped and one is disconnected...... but customer's machine is still on and accessible by anyone who walks up to it.

If shutdown, logout or restart the customer's machine and then refuse further connection, customer's machine will presumably continue to request connection in future until one gets the customer to click "stop" icon.

Is there a way to accomplish both?

Thanks.

[pgmoney]

What's the best/recommended way to assure both stopping OneClick (so won't try to reconnect) and also assure shutdown, logout or restart so as to assure against leaving the customer's machine exposed to whoever might walk up to it?

It's possible to do it manually but not simple. I'll have to add that feature. It should be ready to download in a few days.

[pgmoney]

Version 1.7.9 is now available which allows you to reboot the remote machine at the end of the session and not reconnect back to you.

It can be download free at:

http://www.advantig.com/oneclick/

[pgmoney]

Version 1.8.0 is available for download. Too many were having problems formatting the connect string for the different options such as encryption, repeater ID etc. ( the id x -plugin -connect address:port -noregistry configuration line) and getting [DIRECT] to work to avoid the connect menu so this version will guide you through the helpdesk.txt creation for direct mode and write the helpdesk.txt file for you. A more comprehensive editor may follow later.

It can be downloaded free at:

http://www.advantig.com/oneclick

[pgmoney]

I've had several requests to change the direct mode prompt so... I have changed the direct mode prompt to default to yes and added a note explaining how to use your existing helpdesk.txt file.

If you want to use your existing helpdesk.txt just click no when asked if you want the customer to connect immediately and you will have the option to edit it or use it as-is. This is now explained on the message dialog.

It can be downloaded free at:

http://www.advantig.com/oneclick

[kevineaton77]

hi, i run my own PC repair business and want to start offering remote support.

look, you guys are obviously really clever, and i think what you have achieved is fantastic - if i could just get it to work.

however i am getting so frustrated with these products here, because no one tells you how to use them - we need some user guides please!

you need to get it sorted so that i dont have to spend hours just trying to find out really simple things like what to install and how to configure them.

i am quite happy to pay a donation or registering fee or whatever, or, god forbid, even pay for the software....javascript:emoticon(':D')
Very Happy

But what i dont have time to do is spend days trawling through message boards trying to figure out what on earth needs to be installed, how it should be configured etc.

its so frustrating, because i can see the potential of this software and its just round the corner except that theres no step by step guide to sorting it out. ive been trying for the past 4 hours to get this to work to no avail.

heres my situation:

I have a PC behind a NAT router which i want to be the controlling PC (the engineers PC). i can port forward to this machine fropm the router if neccesary.

most of my customers are going to be behind a NAT router too, but not all of them.

i want them to be able to go to my website, download a file, run it and connect to my engineers PC.

i dont want the customer to have to do any configuring, or messing about with their routers ports or anything like that.

i dont have a static IP,(i could get one or use DDNS, but at this point in time i dont have a problem recompling the config file to reflect my current IP.) and my customers will also not have static IP's. if i really need to have a static IP, then i will get one.

can someone please, please tell me how to do this.

otherwise instead of a donation to you clever guys who actually do the work, im going to have to buy a corporate product, because the amount of time i am spending on just trying to get this to work in a basic mode is untenable.

thanks for your time

cheers
kev

[ofsha]

download link broken on:
http://www.advantig.com/oneclick

[upnorth]

Hi kevineaton77

If you are behind a NAT and so are your customers then remote connections are not going to be the easiest thing in the world to set up. Yea it can be done but time is money and all that. Configuring will have to be done on both sides.
What you need is something like EchoVNC or Gotomypc, a VNC server accessable by both parties with no hassle. Not free though.

Good Luck.

[pgmoney]

download link broken on:
http://www.advantig.com/oneclick

The servers were physically moved to a new location and the DNS needed time to propagate. The link should be working ok now.

[pgmoney]

also, the thought of support should anything stop working, given the lack of interest in my post, shows up more deficiencies.

This forum is for UltrVNC support so I don't feel it should be used as the primary point of support for OneClick. There is an icon included in the OneClick folder named "Email Tech Support" that you should use or you can use the OneClick area of the Advantig Forum at

http://forum.advantig.com

There is also a link to the forum on the OneClick page at

http://www.advantig.com/oneclick

[kevineaton77]

actually, the post i made originally was a complaint about the lack of decent instructions about uvnc, uvnc-sc and advantig alltogether, how to install them, what to install, which to install first, how to configure, what ports to open etc.

this stuff is evidently not massively complicated, but i shouldnt have to trawl for a day - a DAY! - thorugh a bulletin board full of problems that are irrelevant to me to find out how to do this and still not have it work.

if you run a business, as i do, a day is worth more than the $400 that it would cost me for dual desk (advantigs maker), plus you get free and guaranteed support and you know the product works.

WAKE UP!..... if you give some very little thoght and time to it and a user guide for, lets face it, the very limited number of scenarios in which these products are going to be used, you could beat the corporates hands down.

luckily for me, some very kind people have offered to help me from the forum......they stated that it works fantastically when its up and running, but it is a pain in the backside to set up..... why? because of the lack of instructions!

well, there it is. i think you guys, the coders, are amazing with what you have achieved here, and im going to give it another day of my time, but thats it, after that, im going to buy a product.

do yoursleves a favour and let us know how to use it!!! then we might be tempted to use and donate.

cheers
kev

[pgmoney]

actually, the post i made originally was a complaint about the lack of decent instructions about uvnc, uvnc-sc and advantig alltogether, how to install them, what to install, which to install first, how to configure, what ports to open etc.

OneClick is still in development so documentation has been lagging behind. I'll put a bit more emphasis on getting some documentation together on both the OneClick and SingleClick setup and usage.

I hope to have something ready in a few days.

[kevineaton77]

ok, thats great! i look forward to it.

ceers
kev

[pgmoney]

I've added a PDF with a step-by-step guide that should help get people up and running more quickly and also added links to the installer for the UVNC online documentation.

http://www.advantig.com/oneclick

[lokkju]

kevineaton77, you really want a repeater service - I am looking at starting a hosted service for that, so contact me for pricing if you want (use pm).

pgmoney, it seems the UltraVNC SC binary that you are distributing with you oneclick program must be modified, since it has those extra features (re-connect, auto-reboot, etc). Where is the source?

[kevineaton77]

lokkju.....no, i dont really need a repeater, and if i did, i can set up my own repeater now as i have some very comprehensive instructions!

pgmoney, thats fantastic...see, now i am happy, i spent 10 minutes following your instructions setting it up and it works fine.

great stuff guys. really great.

just need to do some comprehensive testing now and i will buy the corporate version and donate some cash to the uvnc guys.

cheers!
kev

[pgmoney]

pgmoney, it seems the UltraVNC SC binary that you are distributing with you oneclick program must be modified, since it has those extra features (re-connect, auto-reboot, etc). Where is the source?

I don't have the SC source code, the SC executables are not modified (or even recompiled) they are the executable files exaclty as they were downloaded from the official SC website. To update the SC files you just drop the new exe files from UVNC.com into the SC Source folder. The extra features come from the add-on not the winvnc.exe file.

[pgmoney]

pgmoney, thats fantastic...see, now i am happy, i spent 10 minutes following your instructions setting it up and it works fine.

great stuff guys. really great.

Thanks! Let me know if you have any suggestion for the documentation (or program).

[pgmoney]

I should have a RemoteStart module that will allow you to start the support module remotely (unattended) in a few days. It's in testing now.