Setting UltraVNC SC for a helpdesk

[jimbo]

Hi guys,

I'm new to VNC and have read through all the other threads but am still stuck.

I am trying to set up UltraVNC SC for our company so we can use it on our helpdesk. I have successfully customised it to our company colours and had it working at one point but it is touch and go, possibly due to us all having dynamically assigned IPs.

Our company server has a fixed IP. I have customised the helpdesk.txt file with 4 hosts like so:

[HOST]
Helpdesk 1
-connect [public IP]:5500 -noregistry

[HOST]
Helpdesk 2
-connect [public IP]:5501 -noregistry

[HOST]
Helpdesk 3
-connect [public IP]:5502 -noregistry

[HOST]
Helpdesk 4
-connect [public IP]:5503 -noregistry

As you can see, I am using a different port for each host, and have set up our Netgear router with 4 new services, each forwarding the relevant port to the relevant internal LAN IP.

I think this is where my problems start. We have some office machines that stay where they are and seem to always get assigned the same IP address. However we have some guys out on the road with laptops, and their IP addresses change all the time.

The office machines seem to work fine, however many of our support guys are the ones with laptops who work remotely and we really need it to work for them no matter where they are. I had it working on my machine over our office VPN once, but the IP address for that keeps changing and even if I update the IP address in the port forwarding settings on our router, it does not seem to work anymore.

Is it possible to get this working over a VPN and is there a way around our constantly changing IPs? I read a little bit about the Dynamic DNS service but I'm not sure if it will work for multiple users but I could be completely wrong on that.

Any help on this would be much appreciated.

[bevtech]

What about using the a repeater on your office LAN so that it will be the bridge between your office and your roaming technitions.. If it is on a static IP that is probably a good solution to your problem

[topic=5890]Ultra VNC Step by Step Documents in document and PDF Format[/topic]


The repeater version 5 step by step should get your started..