Cannot connect outside network?

cwhitmore · Post by **cwhitmore** » 2006-04-14 15:55

I have SC working great inside my network and with other VPN's within our company, but I'm not able to connect to a user at their home.

If they are running the EXE do they still need to open port 5500 (or whatever port I have setup), on their firewall?
Seems that if they initiate it the firewall shouldn't need to be modified?

End user has XP using NAT -> I have static/routable IP.

I've completely opened port 5500 on my side without any luck.
Suggestions?

redge · Post by **redge** » 2006-04-14 22:41

if they are running the EXE do they still need to open port 5500 (or whatever port I have setup), on their firewall?
Seems that if they initiate it the firewall shouldn't need to be modified?

No, no need to open port 5500 on customer side

but you need to update your SC to SCIII for bypass firewall of yours customers.
[topic=3421][/topic]

cwhitmore · Post by **cwhitmore** » 2006-04-17 13:57

I downloaded the SCIII version of files, but I'm not sure what to put for
-id? What is the function of this switch?
thanks,
Carlton.

redge · Post by **redge** » 2006-04-17 15:03

what to put for
-id? What is the function of this switch?

id = identification number
id number is for connect partners and groups
(sales staff, remote support staff, etc...)

you (vnc viewer) and SCII or SCIII (customer) with same number

[topic=3173][/topic]

before add repeater to your network,
(maybe you don't really need it because some ISP block ports >1024)

viewer network side
just try it to open port 443 TCP instead port 5500 TCP and modify your SC to connect on port 443

SC step to do
modify your SC with new winvnc from SCIII and update helpdesk.txt
-------------------------------------------
[HOST]
Internet remote support non standard port SC
-connect hostname.mydomain.com::443 -noregistry

[DIRECT]
--------------------------------------------

don't forget double "::" without quote

from command line vncviewer listening on port TCP 443 and create shortcut for easy
start ... Run...
"%programfiles%\UltraVNC\vncviewer.exe" -listen 443

cwhitmore · Post by **cwhitmore** » 2006-04-17 15:27

Is there a way to compile this into an EXE like the other SC program? I'm trying to keep it as simple as possible for the end user.

Also, is it possible to add an additional support person as well?
thanks for your help.
Carlton.

redge · Post by **redge** » 2006-04-17 16:13

just modify the helpdesk.txt for port 443 to your own custom.zip before compile and continue as before you made your SC !
(actual winvnc build 7.10.2005 is include by online creator)
http://sc.uvnc.com/index.php?section=19

redge · Post by **redge** » 2006-04-17 16:56

Also, is it possible to add an additional support person as well?

UltraVNC FAQ
[topic=4570][/topic]

cwhitmore · Post by **cwhitmore** » 2006-04-17 19:29

Thanks for the links, but that's for regular SC not SC111.
Can you create more then one support person host in SC111?
thanks,
Carlton.

cwhitmore · Post by **cwhitmore** » 2006-04-17 19:55

Okay, I changed it back to one support person, but I'm getting the following error message on my PC when I start the EXE from an end user PC. (I'm listening on port 443)

Connection failed - Invalid protocol !
Possible causes:
- You've forgotten to select a DSMPlugin and the Server uses a DSMPlugin
- Viewer and Server are not compatible (they use different RFB protocoles)

I tried the viewer that came with SCIII (vncviewer_ssl.exe), and the viewer that came with UltraVNC, but I get the same error with both.
Any ideas?

redge · Post by **redge** » 2006-04-17 20:29

Are you using correct syntax for the [HOST] ?
-connect hostname.mydomain.com::443 -noregistry

SC111.

This is a new product ?
I never know existing this build anywhere.

Can you create more then one support person host in SC111?

Yes,
like SC20.3 and SC1.0.0 and like example of SingleClick.
http://sc.uvnc.com/index.php?section=14

cwhitmore · Post by **cwhitmore** » 2006-04-17 20:53

I verified my settings, but still getting same error.

Yes, here is the helpdesk.txt file:
(I've tried it with -sslproxy switch as well)

[TITLE]
Technical Support - Desktop Sharing
[HOST]
Carlton
-id 12345 -connect 168.215.186.45::5500 -noregistry
#192.168.1.101==repeater ip
#SSL -> :443 needed
[TEXTTOP]
Double Click to make a connection
[TEXTMIDDLE]
Before making a connection
[TEXTBOTTOM]
[TEXTRBOTTOM]
[TEXTRMIDDLE]
[TEXTRTOP]
[TEXTBUTTON]
More Info
#if TEXTBUTTON do not exist, button is removed
[WEBPAGE]
http://www.advocacyinc.org
[TEXTCLOSEBUTTON]
Close
[BALLOON1TITLE]
Connecting to helpdesk ...
#wrong, actual you see to connection made the the SSL engine
[BALLOON1A]
[BALLOON1B]
[BALLOON1C]
[BALLOON2TITLE]
Connected ...
[BALLOON2A]
A support rep is connected.
[BALLOON2B]
[BALLOON2C]
#[DEBUG]
#debug option open dosbox with info
[ENTERCODE]
Enter Your ID
[DIRECT]

redge · Post by **redge** » 2006-04-17 22:16

cwhitmore wrote: [HOST]
Carlton
-id 12345 -connect 168.215.186.45::5500 -noregistry
#192.168.1.101==repeater ip

repeater ?

No, remove -id 12345 from [HOST]
Yes, so you need vncviewer connect to repeater port 5901 (not listening) and VNC server: ID:12345 like picture below and replace localhost by your ip address 168.215.186.45 must be the repeater address only

(I've tried it with -sslproxy switch as well)

repeater_ssl necessary
-id 12345 -sslproxy -connect 168.215.186.45::443 -noregistry
you must have downloaded certificate.pem to repeater_ssl folder

cwhitmore · Post by **cwhitmore** » 2006-04-18 15:00

Ah, it all makes sense now.
I tried running the repeater distributer5.exe, but keep getting a Runtime Error. I'm running Windows XP if that has anything to do with it?

cwhitmore · Post by **cwhitmore** » 2006-04-18 15:09

Disregard my last message. Found the answer here:

[topic=4854][/topic]

cwhitmore · Post by **cwhitmore** » 2006-04-18 16:00

I've got the repeater working now, but I'm getting another error now when running the .exe so I've moved this post to SCIII forum.