single click and "ticket"

Guest · Post by **Guest** » 2005-10-24 07:46

Hi
I saw in the SC example that is said. "call helpdesk and get a ticket"

What do I need to achive such a solution?
user gets a "ticket" and enters it and how do the helpdesk personal get that same ticket?

//Lasse

bevtech · Post by **bevtech** » 2005-10-24 12:49

Lasse,
The Single Click (SC) helpdesk.txt is a example of what a person may want.

You can delete that text line if you wish..

Dwalf created an awesome step by step for SC
[topic=4606][/topic]

This will get you on the right path...

Guest · Post by **Guest** » 2005-10-25 06:53

thanks bevtech, but I was prob unclear.

I want to know if there is a solution where the end user types in a "ticket" number that he or she gets from the helpdesk personal. Without this the enduser cannot connect.. I want to combine this with the gateway/repeaterar function. The reason I'm asking is that is said something about it in the helpdesk.txt from the custom.zip.

I already made my own exe so I got the usuall SC working but I'm after the ticket thing!!

//Lasse

lightning · Post by **lightning** » 2005-10-27 06:54

I dont know what helpdesk solution you are using. But have you thought about using repeater id's and multiple SC's for each id? The when a ticket is created via phone, email, or web form, the assigned agent can send the customer a link to the SC client on the ticket reply.

bevtech · Post by **bevtech** » 2005-10-27 13:08

Lighting has the very good point. I use a repeater for all of my SC connections. The Tickets ID are the ID's that you would setup in your repeater.

I use a repeater is Mode II

[topic=1340][/topic]

Example Ticket 5930 is port 5930 in the repeater etc.

Then you use the vncviewer with the proxy setting and the ID you want to connect to.

For Example

"C:\Program Files\Ultra VNC\vncviewer.exe"
-proxy 192.168.0.1::5901 ID:5930

Dont forget the :: between the Ip of the repeater and the listening port of the repeater then a space and a CAPITAL ID:

Very important

Or you can use the gui interface and change the settings

jcopeland · Post by **jcopeland** » 2005-12-08 22:36

I think, but I could be wrong, he is asking for a trouble ticket system. I have been working on one now for quite some time. It is a php/mysql ticket system that will send an email to both user and admin. Very very sweet. PM me for an example

gtdriver94 · Post by **gtdriver94** » 2006-02-13 21:31

Maybe he doesn't know about the [ENTERCODE] command that opens the circular ID box on the client end.

Although this option is in the .exe, it doesn't come written in the helpdesk.txt file and must be manually typed in (following the helpdesk.txt syntax instructions) in order to work.

He probably hasn't stumbled upon this since it isn't quite obvious in documentation.

"C:\Program Files\Ultra VNC\vncviewer.exe"
-proxy 192.168.0.1::5901 ID:5930

Dont forget the :: between the Ip of the repeater and the listening port of the repeater then a space and a CAPITAL ID:

Is this correct syntax for using proxy via command prompt?
I'll try it soon....

UltraVNC

single click and "ticket"

single click and "ticket"

I dont think any of you guys get what he is asking