SC Questions...

[Kevin]

Hi, I downloaded SC here and configured the helpdesk file to the best of my knowledge. I read some topics here and also that PDF file created by one of the members here...thanks for that.

For the helpdesk file, do I input my "real" IP address as reported by http://www.ipchicken.com? Do I use the port listed on that site also (the part that says remote port: xxxxx...)?

Now for the port forwarding part, this is the section I don't like the most since I'm not familiar with it at all. I just use the 5500 as the port. I'm using a Westell Versalink 327W router/modem and I put 5500 in the Global Port range and Base Host Port. Using TCP protocol. Hope I set that properly...Do I need it for UDP port also?

Do I need to have a static IP or use DNS? My router assigns a local IP (192.168...) for my computers.

Confused a little on a few more things:

1. Is this UltraVNC or WinVNC? I see that the SC program says WinVNC when it's run.

2. Do I have to run the vncviewer.exe first before the user connects? And is this the GUI version or is there a command prompt? Asking because I see everywhere that users mention vncviewer -listen (seems like a command line thing).

3. Do I need to enter the other user's IP address in order to connect or will that SC program do its own thing (assuming everything is working properly).

Thanks.

[redge]

For the helpdesk file, do I input my ...

you need to input your existing dynamic dns account (if not exist, create it)
example. myhost.dynamicdns.org
and do not add http !!!

Do I need to have a static IP or use DNS?

your dynamic DNS account name see above

open port 5500 TCP only (UDP port not used)

1. SingleClick is winvnc light aka (winvncsc) versus full UltraVNC Server (winvnc)

2. yes, prefered viewer -listen running first
vncviewer -listen is a command line, yes
vncviewer V2 GUI starting listen exist as test under development.
http://sc.uvnc.com/v2/vncviewer15BETA.exe


3. yes, SC program you send to your partner do its own thing outgoing connection to your home network on port TCP 5500 of your router broadband forward to your internal computer IP address to your viewer listening on port TCP 5500

[Kevin]

Thanks for the reply redge.

I thought we had to use IP addy followed by port 5500? OK, I hope I did this correctly. I used No-IP to do this. So I just entered something like this instead:

name_I_created.no-ip.info

in place of the IP address and port number in helpdesk.txt Is that correct?

Just curious. What's the difference between vncviewer and the one with the -listen parameter?

Hopefull this will answer my questions for SC

This is what needs to be done:

1. Create the EXE file.
2. Send to other user.
3. Make sure my TCP port 5500 is open on router.
4. Run viewer -listen mode.
5. Ask user to run EXE file.

What do I do from there? Do I need to enter the other user's IP address or will it automatically contact my machine and fill it in for me? Also, do I need to set the port in my ZoneAlarm firewall program and also the Windows firewall program?

Thanks...

[redge]

in place of the IP address and port number in helpdesk.txt Is that correct?

I presumely is OK because you don't paste the part of [HOST]
here, so we can't tell really is correct or not.

Just curious. What's the difference between vncviewer and the one with the -listen parameter?

click and read answer about this point below:
[topic=5279][/topic]

all 5 step are OK
your partner lunch SC and will automatically contact your machine.
If you have firewall, yes, you need open port TCP 5500 outgoing and incoming.
Only if there 2 firewall on your side, so close one, Only one firewall is necessary and open on this fireall port 5500 TCP

[Kevin]

Thanks for the reply again redge.

This is getting on my nerves...might be my cheap router (Westell Versalink 327W) causing problems. Here's what I did:

1. I opened port 5500 in ZoneAlarm for TCP and UDP...both incoming and outgoing.
2. Windows firewall - I created two new services in the Services tab. I added TCP and UDP 5500 ports.
3. Next I went to my Westell router settings and added a new service with TCP/UDP 5500 ports enabled.
4. I updated the helpdesk.txt file with my current IP followed by :5500 for the port.
5. Uploaded zip file to get EXE and sent it to one of my friends.
6. I ran vncviewer with the -listen 5500 parameters, then told my friend to run the EXE file. Nothing happened. Then I tried entering his IP manually into VNC Viewer and got a failed message.

Do I need a static IP for my laptop (or enable that Static NAT thing I see in my router)?

SingleClick doesn't require any setting changes on the host side right? Like for my friend, does he need to forward port 5500 also? I just told him to run the EXE file as that's what I think is the whole point of SC (to take away the workload for the other end user and just configure for the client).

Thanks.