Remote Support

[tibmeister]

Okay, been looking for a replacement for a program we are currently using at work. SC looks liek a nice solution, but I need to fill a few criteria first.

1) Deploy to customer PC without any intervention on the customers part and remove it when done.

2) Use strong encryption with a random key.

3) Connection initiated to customers PC by the HelpDesk staff.

I do know VBScript, and am prepaired to write a VB.NET helper program to create the RC4 key file. I'm looking on a little direction on how I should fashion a script to meet the criteria above.

Thank You,
Tibmeister

[Dwalf]

Okay, been looking for a replacement for a program we are currently using at work. SC looks liek a nice solution, but I need to fill a few criteria first.
Thank You,
Tibmeister

Try these links.
I have not used all of them my self but may be what your looking for.
As always, Use at your own risk.

InstallRite
http://www.epsilonsquared.com

WinInstall LE 2003
http://downloads.ondemandsoftware.com/d ... tallle.exe

Auto It
http://www.hiddensoft.com/AutoIt/

AI Snapshot
http://service1.symantec.com/SUPPORT/gh ... ar_sch_nam

Cheers
Dwalf

[tibmeister]

Well, I've been doing a little more digging, and what I would really like is a executable that I can copy to a remote users PC, and run it using commandline argument (via PSEXEC) and not have all the helpdesk jjazz that I see with SC right now. Then to be able to kill it and clean it up afterwards (maybe using PSKILL).

[Curious]

Well if you make any progress, Please Post what and how. There are others of us here after the same thing you are.

[Edvon]

What about Dameware?
http://www.dameware.com/

[Dwalf]

Well if you make any progress, Please Post what and how. There are others of us here after the same thing you are.

I think what your after is a deployment server what will work over http..

hmmmmm ..... I happen to be building one.

The client utill sits on the clients computer and updates a database on the net. From here you can deploy software to this computer. The client utill checks for software it needs to install and downloads it. You can set the Time to check and update to the net.

It also does some basic stuff like report the computer spec to database.

So far it seems to work. I still need to build the Server side reports so it can scan for low disk space and non reporting computers to be sent via email.

Prity cool stuff, Runs on IIS and WIN 2000 and XP computers.

Not Sure if it will be something for the public. Its the only barganing tool i have while i look for a new job.
If i dont get employed then well ... lol

Main Menu


Client Reported


Deploy Software to Select Computer


Client Application Running In taskbar


There are other Deployment Servers Out there and i still need to finish this one.

This is what happens when you leave a Dwalf at home with nothing to do. hehehehehe

Regards
Dwalf

[Dwalf]

oops.

[Chris H]

I have something like this I'm working on in Visual Basic. Basically it is a self extracting archive that installs the server and establishes a remote connection. Then it sits in the system tray while you work, and you can right click it and have it break the connection and completly uninstall itself. It also changes the screen resolution. I was working on optimizing it for dial up use... and a lower screen res means less bandwidth, etc.

I haven't really finished it yet though.

[Gaurhoth]

Well, I've been doing a little more digging, and what I would really like is a executable that I can copy to a remote users PC, and run it using commandline argument (via PSEXEC) and not have all the helpdesk jjazz that I see with SC right now. Then to be able to kill it and clean it up afterwards (maybe using PSKILL).

You can use the current SC app to do this. Follow the steps listed elsewhere to create the SC EXE and download it. Then use something like 7zip or WinRAR to extract contents of the self-extracting EXE. You'll see a WINVNC.EXE file. It supports a number of command line arguments (everything you need to initiate a connection). The trick is to be sure there is NO helpdesk.txt file in the folder with the winvnc.exe. I found that even if you specific command line arguments, it ignores them in favor of the helpdesk.txt.

an example command line is:

winvnc.exe -connect 123.123.123.123::8000 -noregistry

That would connect to IP 123.123.123.123 on port 8000. I use INNO SETUP to create an EXE that dumps winvnc and other necessary files to a temp directory and runs the necessary command.

You can find a list of available command line options at http://www.uvnc.com/install/cmdline.html. Not all the command lines apply to SingleClick... you'll have to experiment.

Gaurhoth

[Renz]

Wow Dwalf is there somewhere we can check out your update software or are you keeping it stashed

[Dwalf]

Wow Dwalf is there somewhere we can check out your update software or are you keeping it stashed

It stays stashed while its been developed. And i am not the only guy working on it. When its finished we will decide. Why whats wrong CDB a bit slow?



Tell you what here is a link to the Autoload Web Builder.
Use at Own Risk
[topic=4517][/topic]

Cheers
Dwalf