SC setting up the helpdesk.txt

Kim · Post by **Kim** » 2005-10-10 16:58

I have a question. How do I set up a a standalone version when I don't know what the IP will be? I have a couple hundred users on DHCP, so I need to know how to make it listen on whatever the user's remote IP address is. Is there a comprehensive document on this anywhere?

Guest · Post by **Guest** » 2005-10-10 19:22

This is just a guess, not so much an informed answer, but shouldn't you be able to resolve to the machine name regardless of the use of dynamic IPs?

Claymon · Post by **Claymon** » 2005-10-10 20:23

Kim wrote:I have a question. How do I set up a a standalone version when I don't know what the IP will be? I have a couple hundred users on DHCP, so I need to know how to make it listen on whatever the user's remote IP address is. Is there a comprehensive document on this anywhere?

With SC you don't need to know the client's IP addresses, just the addresses, or DNS names, of the machines that will be doing the admin work. This is why the file is called HelpDesk.txt. You just need the names/IPs of the HelpDesk machines.

SC is absolutely brilliant. It does a reverse connection into the viewer. No passwords to bother with and it handles most firewalls well.

Topher · Post by **Topher** » 2005-10-11 17:39

Ok I am having a problem after i config the Helpdesk.txt file and run the program when i try to connect i get an error message

"No VNC Server Selected"

here is the what my HelpDesk file look like
[TITLE]

[HOST]
Internet support
-connect hp:5500 -noregistry

[HOST]
Internet support encryption
-plugin -connect hp:5500 -noregistry

[TEXTTOP]
Dubble Click to make a connection

[TEXTMIDDLE]
Before making a connection

[TEXTBOTTOM]
Please Call ext 20 to get your ticket

[TEXTRBOTTOM]

[TEXTRMIDDLE]
Chris Kelly

[TEXTRTOP]
The Kelsey Group PC support

[TEXTBUTTON]
More Info

[WEBPAGE]
http://www.web.com

[TEXTCLOSEBUTTON]
STOP test

[BALLOON1TITLE]
Establishing connection ...

[BALLOON1A]
5 min try period

[BALLOON1B]
If it fails, the software will remove himself

[BALLOON1C]
from your system.

[BALLOON2TITLE]
Connection active.

[BALLOON2A]
Warning, your desktop is remote visable

[BALLOON2B]
You can break the connection any time

[BALLOON2C]
by using the close button

[WEBPAGE]
http://www.web.com

Can you please tell me what i am doing wrong
Thanks
Chris

Post by **Rudi De Vos** » 2005-10-11 17:43

That's any easy on

dbl click on "Internet support" and not somewhere on the background

Topher · Post by **Topher** » 2005-10-11 18:11

Well that kinda worked but now it just sits and tries how should i have My server set up?

I have the Win VNC Server running on my computer.

Claymon · Post by **Claymon** » 2005-10-11 18:11

There needs to be IP addresses or hostnames in the HOSTS sections.

Topher · Post by **Topher** » 2005-10-11 18:19

Yes i have an IP address of my computer in the HOST section. i am testing this on a private net work computer next to me. is there a problem with that?

what happens is that i make the connection but it tries to make the connection.

Claymon · Post by **Claymon** » 2005-10-11 19:35

Topher wrote:Well that kinda worked but now it just sits and tries how should i have My server set up?

I have the Win VNC Server running on my computer.

Server? You actually need to be running the Viewer on your computer. Use the "/listen" switch, or for encryption this is what I use:

vncviewer.exe /dsmplugin MSRC4Plugin_NoReg.dsm /listen

This a backwards concept, actually reverse

, the Server (SC) is connecting to the client (VNCviewer), but then the server gives control to the client.

octech · Post by **octech** » 2005-11-13 13:20

Guest -

If you are testing this on the computer "next to you" you still need an IP address, but it would be an internal one

some networks are set up to use the ips
192.168.0.2
192.168.0.3
192.168.0.4

others use "192.168.1.xx" numbers

Rudy -- your note about double clicking on internet support confuses me.
"internet support" is just user defined text.

Can you answer 3 questions:

a) can I click anywhere in the box where internet support appears?

b) doesn't single click work? why does single click give me "no server selected" error?

d) why the F$%#! doesn't this software use a button?
it is a bad ui not to use a button because without
on, you don't get visual feedback when you depress
mouse button

-r

Post by **Rudi De Vos** » 2005-11-13 15:35

a) NO
The box is a standard LIST BOX, each [HOST] entry generates a line
in the box.
You need to click the line corresponding to [HOST] entry.

If you have multiple hosts, you can see the line get selected.

b) Single click select line
Double click execute line
This is STANDARD
Check your windows explorer:
Single click=select file
Double click=execute file

d)Have you ever see an explorer that generate buttons for each file ?
If you only would have 1 HOST, then a simple connect button would do the trick, but the interface allow multiple hosts....

Workaround
If you have only 1 [HOST] entry, add [DIRECT].
Then the user don't need to select/execute an entry,
program continue after 2 seconds.

bevtech · Post by **bevtech** » 2005-11-14 02:36

If you have not already found it. Step by Step from Dwalf
[topic=4606][/topic]

It may help

UltraVNC

SC setting up the helpdesk.txt

SC setting up the helpdesk.txt

Re: SC setting up the helpdesk.txt

No VNC server slected

obvious points...