UVNC Server Question

[Gene]

I am trying to help someone in another city. They are nearly computer illiterate, so I am trying to hook them up with the Server (I already have & use the viewer). I downloaded the "Standalone Server", and unzipped it, and copied it to a CD-R. When I click on it, it actually opens the UVNC Server configuration window. I want to send this CD-R to the person I'm trying to help.

The question is: Do they actually have to copy this program to their machine, or just run it off the CD-R, or what? It is very unclear. The simplest (for this person) would be if they just ran the program right off the CD-R, and I could connect to their machine while I am talking to them. then disconnect and have them shut down the program and remove the disk between uses. Is this possible? When I downloaded the "Standalone Server" there was never an installation procedure (possibly because I already have the program installed on my computer?)

I need to keep this VERY simple for the person at the other end.
HELP! (and thanks!)

[redge]

for this purpose,
use SCIIII (SingleClick 3)
[topic=3587][/topic]

SingleClick 3 is an UltravNC SC improved bypass firewall/proxy

[Gene]

for this purpose,
use SCIIII (SingleClick 3)
[topic=3587][/topic]

Not understanding this answer at all. Hoping to use the "Standalone Server" on CD-R, which other person can open at their end. Do they actually have to install something for me to connect? Or can they just open the Standalone Server and have it running off the CD-R while I connect. This would be the simplest, since they just need to open it off the CD-R and put in a password. There is no documentation as to what "Standalone Server" does, or what it is for, or how it works?

[Claymon]

Maybe I'm missing something, but I'd think that UltraVNC SC would be ideal for this, and you may even be able to e-mail them the file, or have them download it off of a web server (hopefully you do have 170KB of web space somewhere) .

https://uvnc.com/addons/singleclick.html

You can use the [Direct] setting so they don't have to click on anything else once the program is started.

SC absolutely rocks for helping technically challenged users that are behind home firewalls.

[Gene]

I downloaded this zip file and it was only a few kb of graphics etc. Where is the program itself? I was fairly well baffled by the configuration stuff- I just want to send the other person a simple program they can run so I can connect. Can I connect to them with VNC Viewer if I have only their IP address? Do I need their computer "name" and password also? What if they don't have a computer password? It's all questions, and so far the UltraVNC site provides no answers in plain language. I'm ready to try Windows XP Remote Assistance, but the written support on that also leaves several unanswered questions. Seems like you need to take a Learning Annex course to begin to understand this. Can anyone explain it in plain English?

[Claymon]

Where is the program itself?

The URL in step 7 creates the program automatically.

Can I connect to them with VNC Viewer if I have only their IP address? Do I need their computer "name" and password also? What if they don't have a computer password? It's all questions, and so far the UltraVNC site provides no answers in plain language. I'm ready to try Windows XP Remote Assistance, but the written support on that also leaves several unanswered questions.

SC is awesome for providing support for the 'technically challenged' , but some things need to be set up first on the "Expert's" end. No password is needed. They just launch the program, and then double-click on an entry in the list. You can set up [DIRECT] and it can automaticaly connect in one step.

You don't need to know their IP address, but SC needs to have your IP address, or DNS name, in it. I use DynDNS.org, but there are others such as no-ip.com. Many home routers (Linksys, Netgear, etc.) can automatically update your dynamic DNS for you.

Note that you don't 'have' to have a dynamic DNS, you could just create an SC with your current IP and then e-mail it to them. There is an off-line compiler here: http://freehost04.websamba.com/duckware/sccc.exe

Here's a good link for using SC for the first time, which explains how you'll have to set up your router, if you have one.

[topic=3567][/topic]

SC really is the most painless way for users to get remote support. XP Remote Assistance is OK if the computer is directly connected to the Internet, but if there is a router involved then good luck setting it up. Supporting multiple computers behind a router with RA approaches nightmare status . SC is nearly painless, IMHO, in this scenario.

What is your setup? Are you a 'home' user with/without a router?

If you don't have control of the network you are using then see.

[topic=3587][/topic]

I've never used SCIII, but I can help more with regular SC.

Thanks and good luck.

[Gene]

What is your setup? Are you a 'home' user with/without a router?

Thanks for the good info-- I'm slowly starting to get the idea. The SC set-up is a little over-complicated, but I think I see it.

I am a "home" user with cable modem, dynamic IP address, and firewall. Other user has DSL, also dynamic address, and no firewall (!). Guess I can do this on a "per session" basis: put my current IP address into the program, send it to them & have them open it, while running VNC Viewer on my end. I use the VNC Viewer to connect to my work, but that's through a VPN, and my MIS guys set it up for me, so it just works and I don't really know the specifics.

I just need to make this extraordinarily easy for my "client" here. I am assuming that I will see their monitor the way I see my monitor at work. Will they be able to watch what I am doing on their screen as I am doing it? (There is a bit of teaching involved.)

Thanks again for the help...

[Claymon]

SC is scalable enough to be used for IT departments that provide remote support, but it can also be very handy for helping out friends. Of all the remote options I've tried (Request Assistance, Remote Desktop, SSH, 'regular' VNC, even NetMeeting and others). SC is the simplest for the remote user. The hardest part I've had to work with is e-mailing an .exe file. I'll put it on my web site next time.

If you have a recent hardware router, I'd recommend setting up dynamic DNS for it. There are several free options. You'll also need to forward port 5500 to your computer. For multiple reasons, I've set my home computer to have a fixed address which makes the port forwarding easier.

SC is VNC so you'll be able to see their monitor and they'll be able to watch you.