T313C0mun1s7 wrote:I have a really hard time believing this is not of more interest to people. This thread is getting a lot of views, but alas, few posts.
Could it really be true that nobody cares if there exists a easy reference for the similarities and differences in these three projects? I don't think so, or the thread would not be getting any views. The problem must then be that nobody wants to participate. That is a real shame as this could have turned into a fairly valuable resource to all three communities and possibly even ushered in a new era of remote support. Oh well.
I would be happy to explain how Remote Support System differs from the others listed, but to be honest I will probably be slightly bias, as I am the creator of Remote Support System.
As for the comments above about the pricing point, let me explain it this way, with RSS there is NO PER SEAT (no per user, no per technician) license as with most all other products out there. One time purchase for
as many technicians, and clients as you wish. Most
other products require that you specify your IP or Domain Name destination, and
they compile the client exe for you, make any change or add any new technicians , or hell even change your ISP get new IP addresses, and guess what
mo' money, mo' money, mo'money.
This is not the way that most IT shops work. You need FULL control over the software, the ability to change ANYTHING at any time, in order to be effective. If you evaluate the price this way, Remote Support System is a value. The price only goes up if you are a large company. This is why price is based on
company size, NOT techs, or clients.
The small IT shop is usually 1-4 people. The reason it is structured this way is so that no one is limiting your number of technicians locations or clients you can support. No big brothers here. But there had to be a way to keep companies of 600+ from only having to pay the same as you small business owners. Employee number was the answer.
If you read
HelpdeskVNC license agreement you see that for a
limited time only you can get a copy at $89
per license . A license is
one tech.
EchoWare's SCversion requires
each concurrent connection to the Echoware business server purchase a $200 license.
Remote Support System supports an
unlimited number of technicians or technician locations (work, home, on the road), but to be fair lets say three per client.exe. To reproduce that with HelpdeskVNC it would cost you $267 with
no ability to change those IP addresses without incurring any new costs and you would be dealing with three seperate exe's instead of one that can handle all three of them all. Not to mention the features you would be missing out on. Echoware's would cost you $600. I think that you will find that this is the same for
all other products out there of this nature.
There are MANY features added to Ultravnc that are tailored for the small business and single IT support professional. In fact, that is why Remote Support System was developed. I will would be happy to list them for you, but they are all on the website,
www.RemoteSupportSystem.com
Remote Support System has really turned into something that I am proud of, as I have had MANY people tell me that they love the features that are unique to RSS, and that they more than paid for it with just two support sessions. The automatic invoicing makes it so much easier for you to ask for money for your time, as the time is accurate for all to see, and with version 1.4.1 the custom invoicing feature allows your clients to pay their bill online, instantly as soon as you finish the session. There is much more to RSS, just checkout the website and forum. I would be happy to answer any questions for you. There is a fully functioning demo available for download.
Hope this helped.
Added: I also read in your post above that you said that you can reboot to safemode by tweaking the registry to boot that way. I have to tell you that this by itself would not work, as yes the computer would reboot into safemode,
but it would not run any programs but native window programs, so you would not have the remote control ability auto-connect. It is not just simply a matter of rebooting the PC, many steps have to be taken to pull this trick off. And Remote Support System does them all with one click.
-=Cheaha=-