real single click

[rca221]

Can someone, ANYONE, help me get single click to be single click. I have tried with and without the repeater, but no matter which way the remote user must give two firewall permits to the winvnc. I have ports 5500, 5800 & 5900-5905 all forwarded. Have tried the repeater in the network and dmz’ed. PLEASE HELP if you know how to make SC truly single click.

[ipsec]

if the client has a firewall running they have to allow the application out to the internet no matter what you use. Even the web based programs must be allowed to go to the web (Which most people allow) otherwise it will be blocked.

I do not believe there is a way around that specific issue but if you advise your client to allow this time only then it should prompt any time they want to connect.

That is why so many web based remote support programs are popular - they already have the ability to connect, its any software install that may be a problem. This program doesnt need any software install, making it a nice one.

I will post what I replied to you in the PM regarding testing -

For test sake - Try SC internal to your network. e.g. Compile custom.zip to use internal ip addresses 10.0.X.X or 192.168.X.X whatever your network uses.

Try to connect.

If you connect properly internal to your network then your firewall settings and port forwarding on you computers are correct.

The only other thing at that point could be your external IP address (use Dyndns or noip.com for this if you dont have a static IP).

Port forwarding can be checked from the PC you are trying to forward the port to - https://grc.com/x/ne.dll?bh0bkyd2 specify the port and if it responds its working. Meaning it should fail the test if it is right.

From that point you should be good to go. I use the default of 5500 but since I only use VNC listener from time to time I dont respond unless I am listening which to me is no big deal.

I have read problems using different ports but I think they were able to resolve them by - Port forwarding XXXX(your desired port) to 5500 on your router.

Hope this helps.

[rca221]

Well I had it working at one time with no firewall invention required on the remote side "Connection: 192.168.1.120: netbios-ssn(139)
from DIGICOMX60GB(24.110.163.202): 1042" I lost the helptest file that I used when I had to reload the OS on the hard drive. I can not recall for the life if me how the Host line was set in the helpdesk.txt file to get the netbios-ssn(139) back again. It was just some simple parameter added in the host connect line.

If someone/anyone can refresh my memory I can not tell you how much I would appericate it!!!!!!!!

Thanks in advance!!!!!

[mod=494,1127492479]removed uncessary full quote of previous post[/mod]

[ipsec]

Regarding the Firewall I dont know how to make SC a "Trusted" application where the firewall would automatically allow it. Windows XP firewall should allow it since the user it is user initiated, yet commercial products may not allow it.

But to get the hosts to connect directly to the computers with only a single click to open use the "Direct" option.

Here is one I created for myself at work.

[TITLE]
Surprise IT Remote Desktop Support Application

[HOST]
1) Kevin Hodge Support X5673
-connect PC:5500 -noregistry

[DIRECT]


[TEXTTOP]
Double Click (Left) a support tech to connect

[TEXTMIDDLE]
PLEASE CONTACT THE SUPPORT TECH FIRST!

[TEXTBOTTOM]
Before Using

[TEXTRBOTTOM]
At 555-555-5677 to open a case
[TEXTRMIDDLE]
Please contact Help Desk Support line
[TEXTRTOP]

[TEXTCLOSEBUTTON]
EXIT


[BALLOON1TITLE]
Connecting to Support Rep ...

[BALLOON1A]
5 min try period

[BALLOON1B]
If it fails, the software will remove

[BALLOON1C]
from your system automatically.

[BALLOON2TITLE]
Connection active.

[BALLOON2A]
Warning, your desktop is remote visable

[BALLOON2B]
You can break the connection any time

[BALLOON2C]
by using the close button

[WEBPAGE]
http://www.surpriseaz.com

That code will automatically connect to "PC" or whatever you want it to connect to with the Direct statement.