Viewer won't start!

[NikkiYahew]

Hi,

I just upgraded to the latest release. For some reason, when I start the viewer, it pops a dialog box with an exclamation mark but no title and not other text. And the viewer did not start at all. When I tried the same install on a different computer which used to have Ultravnc, it was able to run the viewer just fine. Any idea how I can make the ultravnc running on my machine again. I have already try a clean install couple of times.

Thanks.

Nikki

[NikkiYahew]

Actually, there is a title on the title bar and it says Ultr@VNC Info.

[Terry]

OK, so unstalling and re-installaging does not fix it. Can't find anything in the forums about this (at least not yet.

[NikkiYahew]

OK, so unstalling and re-installaging does not fix it. Can't find anything in the forums about this (at least not yet.

Good that I am not alone. I expect more people have experienced this. Someone please speak up with your solutions please!

Nikki

[NikkiYahew]

Hello!

Someone got an answer to this issue?

Thx in advance.

[redge]

1. Sticky: Don't forget RC version server/viewer and their OS

2.
viewer fail at startup of viewer ? (unknown, maybe lang.dll rename it to lang-old.dll)
or
viewer disconnect as soon is connected to winvnc ?
read [topic=3600][/topic]

[NikkiYahew]

1. Sticky: Don't forget RC version server/viewer and their OS

2.
viewer fail at startup of viewer ? (unknown, maybe lang.dll rename it to lang-old.dll)
or
viewer disconnect as soon is connected to winvnc ?
read [topic=3600][/topic]

Hi Redge,

Thanks for replying.

I am using the latest release Release 1.0 on Windows XP SP2.

The viewer fail to start when I run it. It give me a dialog titiled "Info". The dialog has an exclamation mark but no text and an "OK" button.

There is no lang.dll in the directory. I only install the viewer and nothing else. I tried to install the full package but I still can't start the viewer at all.

Thansk.

Nikki

[Terry]

OK, still not luck with this issue.

This works on every other computer in our office. Is there a comprehensive list of files, settings & registry keys so I can wipe out EVERY piece of the application and reinstall? (uninstall and reinstall does not correct)

I deleted the options.vnc file from temp and did not correct the issue.

Also, are screen capture posts supported in the forum?

Thanks

Terry

[Rudi De Vos]

Check if you have an old lang.dll in the directory...
If lang.dll found, the viewer use this as resources

[NikkiYahew]

Check if you have an old lang.dll in the directory...
If lang.dll found, the viewer use this as resources

Why isn't the lang.dll installed in my computer? This are the files in the main directory:

doc
icons
Licence.txt
main.txt
plugin
Readme.txt
unins000.dat
unins000.exe
UnZip32.dll
vncviewer.exe
Whatsnew.txt
Zip32.dll

ps. I only have the viewer installed.


Nikki

[Terry]

Just checked. I have no lang.dll in my C:\Program Files\UltraVNC folder either.

Searching forum for link to file now.

[Rudi De Vos]

The vncviewer has default lang== eng. (buildin)

If the viewer find the lang.dll in the current direcory he use this file
as resources.

++You DON'T need the lang.dll, and if you use it , it need to have the same version as viewer.

[NikkiYahew]

Hi Guys,

So I don't need to lang.dll bec. it is in the viewer already. What is going on with the new version (r 1.0) that the viewer will not start? I really can't see how it works on one machine but not the other (both running WinXP SP2)

Nikki.

[NikkiYahew]

Hi there,

Can some developer please give me some ideas to fix this problem? Is it possible to send me a debug version of the viewer exe? I can try to see where it stops. I have tried to download the source but I haven't gotten it to compile yet. I am missing some X11 codes that it requires.

Thx

Nikki

[pgmoney]

Is it possible to send me a debug version of the viewer exe? I can try to see where it stops.

http://www.advantig.com/files/vncviewer101-debug.zip

[Terry]

NikkiYahew

I was able to fix this by downloading english.zip, extracting english.dll and renaming it to lang.dll.

Put lang.dll in you c:\program files\ultravnc folder.

I had the same symptom as you, and this fixed the problem, but don't know if it will fix it for you.

Thanks

Terry

[Paul Leeds]

Still stuck with the fact the viewer will not start on my windows xp machine. Is it worth installing the server and viewer in dfferent folders? Is it only XP machines that are affected as my works Windows 2000 computer has no problems at all?
Will keep trying until I get a result as once it works the program is spot on.

[NikkiYahew]

Is it possible to send me a debug version of the viewer exe? I can try to see where it stops.

http://www.advantig.com/files/vncviewer101-debug.zip

Hi Phil,

I have no luck with this debug version of vncviewer. Dev studio said it has not debug info...

Nikki

[NikkiYahew]

NikkiYahew

I was able to fix this by downloading english.zip, extracting english.dll and renaming it to lang.dll.

Put lang.dll in you c:\program files\ultravnc folder.

I had the same symptom as you, and this fixed the problem, but don't know if it will fix it for you.

Thanks

Terry

Hi Terry,

Where did you find this english.zip? I can't find it in the ultra vnc project download page.

Thx.

Nikki

[NikkiYahew]

Still stuck with the fact the viewer will not start on my windows xp machine. Is it worth installing the server and viewer in dfferent folders? Is it only XP machines that are affected as my works Windows 2000 computer has no problems at all?
Will keep trying until I get a result as once it works the program is spot on.

I have the VNC viewer works on one Windows XP Pro machine but not the other one. I haven't done extensive testing yet but I recall that on my Windows 2000 server machines, the vnc server causes excessive CPU usage (so I am still using RC18 on the W2K server).

I tried installing both the server and viewer but this did not fix the problem.

Please post any sucess and observation.

Nikki

[redge]

1st, close all software and service not necessary for test
if noting better,

try, if possible, with a fresh windows XP installed ?
is work, it mean, you have some application or service disturb viewer.

[NikkiYahew]

1st, close all software and service not necessary for test
if noting better,

try, if possible, with a fresh windows XP installed ?
is work, it mean, you have some application or service disturb viewer.

Hi Redge,

I tried your suggestion and still the same result. I also tried running the vncviewer in "Safe Mode" and got the same failure.

If the old VNC Viewer worked before, what changes in the new VNC Viewer could have caused this. It would be nice if that dialog popped up with some useful message instead lf just an "OK" button. Is there a version of vnc viewer actually write to a log file so that we can do some debugging here?

Nikki

[NikkiYahew]

Any more clues? It simply doesn't make sense that the vncviewer will stop working on some computer after upgrading to the latest version.

If you have a solution, please post it here!

Thx

Nikki

[NikkiYahew]

I upgraded from RC18 to release 1 and the vncviewer will not start anymore. When I try to start it, it will give an dialog with "Info" on the title bar but no other text in the window. The only button there is "OK". When the "OK" is clicked nothing else happen. The normal connection window (the one where you enter the ip/name of the computer you want to connect to) never come up.

I have tried reinstall, totally clean the VNC related registry and directories but to no avail. The only thing that worked was if I reinstall the RC18 version.

Nikki

[Rudi De Vos]

old lang.dll ?
Put the new viewer in another directory for fast check

[NikkiYahew]

old lang.dll ?
Put the new viewer in another directory for fast check

Where is this lang.dll located? I can't find it in the installation directory. Some told me that for I don't need it for the english version. Some told me that I should find english.dll and rename it to lang.dll (but I have not idea where to download english.dll)

I have put the viewer in another directory and still have the exact same problem. Where can I find those lang.dll?

This problem really puzzle me and I want to find a solution for it.

Thx much.

Nikki

[NikkiYahew]

Hello, I found the solution.

For some reason, it is missing the lang.dll. I can't find the dll in sourceforge.net but I found it here: http://ftp.erm.tu-cottbus.de/ultravnc/T ... NS/VIEWER/

Simply copy the dll (eg. english.dll) you want and rename it to lang.dll and then move that to your ultravnc directory.

After this, the viewer will run just fine.

What I don't understand is how come one of my machine with lang.dll will still able to run the ultra vncviewer.

Anyway, this solution works for me. I hope it will do you well too.

Nikki

[NikkiYahew]

Just to let you guys/gals know I have a solution that works for me.

Here it is: [post=14539][/post]

Good luck.

Nikki

[redge]

Now, i really almost convinc, you was not using the latest release of vncviewer before last post.

because vncviewer without lang.dll start as well as nativ english from
there was an old bug solved without needing the lang.dll !

I thinky you have a language (other than english) build need this english as lang.dll

happy is fix your issue.

[mod=494,1123195384]moved from Bugs Rel1.00 to General help and merged to your topic viewer won't start[/mod]

[Rudi De Vos]

Indeed.

The latest viewers are native english. (the english lang dll is compiled in the exe)

But on startup, the viewer check if there exist a "lang.dll" in the current
folder. If he find this file, the resources from this file are used instead of the buildin.

The problem is that we still need to update the different language dll to the rel1.00. We where waiting with it, because each time an option was added we need to change it in all dlls.