UltraVNC

All seemed to be going well until I tried to run the "Instant Support" on a test pc but it was immediately blocked as a "possible virus" by AVG Resident Shield. Is this a normal occurrence with this file?
Also Kaspersky on the Repeater pc flagged it as a problem but I was able to "allow" it. So ...

Just in case you are interested...this is how I have resolved the problem.

How to allocate a static ip address to one pc on a LAN controlled by Cisco Network Magic:

1.I accessed my Linksys router's admin pages. In order to do this I needed to know the "Default Gateway" ip address of my router ...

You seem very good at telling me what I need to do but obviously cannot be bothered to explain how. I object to the suggestion that "I don't want to read maybe ... ". I spent several years working as a technical support officer on a telephone help desk dealing with high-end facsimile machines and ...

Redge
Thank you for bearing with me on this one. I Have to admit that I don't follow your most recent suggestions. Please will you explain in detail how I can" replace the ip of my computer by hostname?" Do you mean in helpdesk.txt file because, if so, I have already entered my DynDns address in ...

Well I don't know where I got the idea that port 5900 was the one to forward. Anyway SC now works ok. Only trouble is that I have Network Magic controlling the LAN so I am having to turn that off on the pc that I am using as the "viewer" and then enable a static ip. Apparently Network Magic does not ...

Thanks for your very speedy reply. No the "viewer" pc will most probably be kept in a fixed location so the repeater will be ok.
Pleased to hear about DynDns as well.

Will let you know as to progress and of course the crate of beer might well be heading closer!!

If I manage to get this to work I will donate you a case of beer. I have spent the last ten days trying to get UVNC SC to go but have failed miserably. I would appreciate your help however if I do get stuck!

Just thought of a couple of questions:
Can the repeater be on the same pc as the viewer ...

Hi
I would like to use uvnc sc to remotely diagnose the occasional remote customers' pc's. I am far from stupid but cannot get the system to work. I downloaded custom.zip and then amended helpdesk.txt to allow my recently acquired dyndns address to be used. I then zipped it up and created the ...