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Search found 3 matches

by myrddin97
2007-10-18 16:16
Forum: PcHelpWare
Topic: Troubleshooting End User's connection
Replies: 4
Views: 5527

Troubleshooting End User's connection

We've been using PCHelpware for several months to help troubleshoot software issues with end users across the state and most of the time, it works great. We're using direct connections for the most part, but have a couple connections using a repeater as backup in case the tech isn't at the office or ...
by myrddin97
2007-06-06 15:59
Forum: PcHelpWare
Topic: Was working, now doesn't
Replies: 1
Views: 2261

Re: Was working, now doesn't

Update: I thought I had tried it before, but I guess not. I went ahead a recreated the custom file without the password and it connected fine (after taking the password out of the viewer as well). That just means I will have to go in a adjust the profiles on the other helpdesk computers which is not ...
by myrddin97
2007-06-06 14:39
Forum: PcHelpWare
Topic: Was working, now doesn't
Replies: 1
Views: 2261

Was working, now doesn't

I'm not sure what I did wrong. We had it working, and now the veiwer keeps giving the message "an exising connection was forcibly closed by remote host" for both our external and internal connections. The only other error in debug is a socket error read, error code 10054. We are using a direct ...