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Search found 4 matches

by Shinken
2010-04-15 17:51
Forum: PcHelpWare
Topic: Cannot save password in viewer's .phw file
Replies: 3
Views: 10481

Cannot save password in viewer's .phw file

I have used PCHelpWare for a few years, very successfully (thank you). But a while ago the password disappeared from the .phw viewer file that I use and I must manually type the password into the viewer screen every time I use the viewer to connect with a client. Clicking the SAVE button does not ...
by Shinken
2007-04-12 00:53
Forum: PcHelpWare
Topic: PCHelpWare viewer closes after authentication
Replies: 3
Views: 5731

Re: PCHelpWare viewer closes after authentication

Thanks for the reply. Yes. A key boot file on my WinXP Pro went bonkers and could not be repaired doing a WinXP repair install, so I did a full XP reinstall. I then reinstalled apps (aaarrrgggghhhh!) and restored data from the previous night's backup. I restored the entire PCHelpware folder and ...
by Shinken
2007-04-09 22:49
Forum: PcHelpWare
Topic: PCHelpWare viewer closes after authentication
Replies: 3
Views: 5731

Re: PCHelpWare viewer closes after authentication

Figured out the problem, but don't know why it happened. The password was saved in the viewer configuration file, but for some reason the password was lost, so the server was providing a password for a viewer that didn't have a password (field was blank). I re-entered the password into the viewer ...
by Shinken
2007-04-09 22:25
Forum: PcHelpWare
Topic: PCHelpWare viewer closes after authentication
Replies: 3
Views: 5731

PCHelpWare viewer closes after authentication

I had PCHelpWare server and viewer files working fine until my office computer's WinXP Pro crashed & had to be reinstalled. After the WinXP reinstallation, whenever I open the viewer and another computer (outside of my router) tries to logon, I can see the connection occurring but then the Viewer ...