Cannot connect to server error

[amsnet]

I have checked all the posts on this but they do not solve my problem. Normally, I use Viewer to connect to my clients pc's and their tech installs VNC server. Now I have a situation where on of my suppliers wishes to test some of their software on my machine and require VNC access. I have installed the latest version of VNC Server and set the port to 5900. A password has been set. I use Trend PC Cillin for the firewall and set to allow winvnc.exe to access port 5900. The windows firewall is turned off.

I use ADSL via a Thompson Speedtouch modem port 10.0.0.1. on an XP Pro SP2 machine with dual core P4 and 4gb RAM.

The supplier trying to log on gets the 'Cannot connect to server error' message. Any help would be appreciated.

Thanks
Nev

[bevtech]

check the configuration inside the speed touch maybe it has a software firewall built into it the speedstreams do..

[redge]

Cannot connect to server error' message.

what exact message error ? This not the real message, I never see it !
if you search the exact text string,
hope you have a quick answer to your question
http://forum.ultravnc.net/search.php

[amsnet]

Hi Redge
Exact status message is 'Failed to connect to server'

I'll check the link you supplied.
Thanks
Nev[/img]

[redge]

UltraVNC FAQ
[topic=4083][/topic]

[amsnet]

Hi Redge
I hace checked all the options and have set my pc to all ports available to VNC and firewalls off, but the supplier still cannot connect so I feel it something their end.
Thanks
Nev

[redge]

Can you post url capture screen shot of your vncviewer
vnc server need running to be reacheable.

you need to reach external IP address of your partner router, not internal ip address !
Only his router need forward port 5900 to their own internal port
like wrote
[topic=3859][/topic]

if you think to much complicate, try below:
you don't need to modify anything on your routers and most of firewall.
ready to help togueter
[topic=3587][/topic]

[amsnet]

Hi Redge
I am not sure if I have understodd this correctly. Is it necessary for me to runnung Viewer as well as Server for external site to log on?
We have only been running Server this end.
Nev

[redge]

you don't need vncviewer and vnc server running as same time

but ...
for reach the remote vnc server, their winvnc (partner) should running to be reachable from local vnc viewer (you)
and
inverse the friend become vncviewer want to reach your own winvnc , you become server.

hope this better explanation.

[amsnet]

Thanks Redge,
It is exactly what I thought and had setup.
Regards
Nev