UltraVNC

Maybe I should look at SC again?

I thought VNC SC died with XP (never worked well in Vista).
So we went to PCHelpware.
Both were pretty good with XP, but Vista -- just too much lag.

So then we went to Advantig.com/Oneclick. He did a good job... but still too unstable / and slow/ in Vista. Oneclick ...

Redge

We switched to PCHW about a year ago, because we heard SC had no plans to support Vista.

PCHW is definately slower than SC on XP, but at least on Vista it works (SC times out). I would say on an XP Pro - to - XP Pro session, PCHW is about 10-20% slower than SC.

We have repeater behind ...

Rudi

>pchelpware will be updated after 104 release


Any rumors on the time frame for the PCHW new updates?


The UAC prompt is one thing, but the biggest problem on PCHW 1.0 is the slow screen refresh / lag. We thought about going back to VNC SC for better performance, but we prefer PCHW since it ...

We switched to PCHW because we found SC did not work well on Vista.

PCHW is too slow. On good connections/good pipes, it is OK. But certainly slower than SC.

Loading the mirror/video hook driver is not an option for us, since we never know what client will need help.

Dropping video resolution ...

Also looking forward to PCHW updates!

Maybe integrate the UAC dialog box prompt fix, into the next PCHW.

We moved to PCHW from VNC SC, for Vista support.

We find it is a bit slower than VNC SC. If the end user has a slow/marginal connection, PCHW seems to be noticeably slower than VNC SC. I would say a slow connection is 300KBps download/125Kbps upload.

Repeater service runs on dedicated XP Pro PC ...

I forgot to add this:

PHW is slower than SC for us, via Repeater
BUT on PHW, helpdesk.txt :

Support1
-connect domain.com:5500 -id 13571 -proxy


We did not use PROXY on SC. Maybe the 443 overhead is a lot more? I thought PCs are so fast now, that no one would notice the SSL overhead.

We can ...

Thanks for help guys.

We only use the REPEATER, (clients come in through our firewall for remote helpdesk) so I think we will have to wait until PHW updates.

PHW is slower than SC, with repeater, but PHW is solid with VISTA, so we have been using only PHW.

Looking forward to the updates.
If you ...

PHW with Repeater. On Vista, definately faster than SC !


Problem:
We grab a user's PC for remote helpdesk support. Works great - get to the user in about 4 clicks

On Vista, when we go to install an application, Vista will prompt a dialog box:

"User Account Control
A program needs your permission ...

We upgraded to PHW with PHW_Repeater
Firewall is forwarding 5500/5901/443

HTTPS is nice, performance does not seem to change

We have multiple hosts in our helpdesk.txt file, such as:
(Many thanks for STICKY forum post on "new gui" )

[HOST]
Support 1
-connect remote.domain.com:5500 -id 13571 ...

I could not get my old SC Helpdesk.txt (multiple hosts entry) to work with PCW....until I found this post.


http://pchelpware.com/pchelpware/download/index.html
1.0 Zip contains:
PCHelpware.exe 53KB 1/2/2007 1:08am <== this files does not pickup the helpdesk.txt properly(?)


Downloaded : datcom ...